Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Zepeda

Van Nuys

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

AutoZone
04.2020 - Current
  • Led store operations to enhance customer service and satisfaction.
  • Trained and mentored staff on product knowledge and sales techniques.
  • Developed inventory management processes to minimize discrepancies.
  • Implemented promotional strategies to drive sales growth and customer engagement.

Cashier

Super King
05.2018 - 11.2020
  • Processed customer transactions efficiently using POS systems, ensuring accuracy and reducing wait times.
  • Trained new staff on cash handling procedures and customer service best practices to enhance team performance.
  • Managed cash register and balanced drawers at shift end, maintaining financial integrity and accountability.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.

Customer Service Supervisor

Burlington
08.2017 - 05.2018
  • Led customer service team in resolving complex issues, enhancing overall customer satisfaction.
  • Developed training programs for new staff, improving service consistency and efficiency.
  • Monitored performance metrics to identify areas for improvement and drive team accountability.
  • Managed escalated customer complaints, utilizing conflict resolution skills to restore client trust and loyalty.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.

Cashier

Taco Bell
02.2015 - 02.2017
  • Conducted regular audits of cash registers, identifying areas for improvement in cash management procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Front End Supervisor

Ross Dress for Less
06.2009 - 06.2014
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members to enhance performance and efficiency.
  • Implemented process improvements, reducing workflow bottlenecks and increasing productivity.
  • Developed training programs for new hires, fostering a culture of continuous improvement.
  • Led team meetings to discuss performance metrics and set actionable goals.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Coordinated inventory management, optimizing stock levels and minimizing waste.

Education

No Degree - Business

LACC
Los Angeles, CA
04-2009

Senior High School
Los Angeles, CA
06-2007

Skills

  • Problem-solving
  • Customer engagement
  • Customer experience
  • Customer service and engagement

Languages

Spanish
Professional Working

Timeline

Assistant Store Manager

AutoZone
04.2020 - Current

Cashier

Super King
05.2018 - 11.2020

Customer Service Supervisor

Burlington
08.2017 - 05.2018

Cashier

Taco Bell
02.2015 - 02.2017

Front End Supervisor

Ross Dress for Less
06.2009 - 06.2014

No Degree - Business

LACC

Senior High School

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Jocelyn Zepeda