Jocelyn Yepez
Riverside
Summary
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to advance positive relationships and drive success in new role.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Castle Park Amusement Park
06.2024 - Current
- Assisted guests with inquiries, providing exceptional customer service and support.
- Resolved guest complaints promptly, ensuring positive experiences and satisfaction.
- Maintained knowledge of hotel amenities and local attractions to enhance guest engagement.
- Processed check-ins and check-outs efficiently, streamlining front desk operations.
Cashier
Lola's Bakery
08.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Upsold promotional items effectively, contributing to overall sales goals and customer satisfaction.
Education
No Degree - Radiology
Chaffey College
Rancho Cucamonga, CA06-2027
High School Diploma -
Ramona High School
Riverside, CA05-2025
Skills
- Guest accommodations
- Detail-oriented
- Time management skills
- Customer service excellence
- Reliability and punctuality
- Complex Problem-solving
- Order process management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Service Representative
Castle Park Amusement Park
06.2024 - Current
Cashier
Lola's Bakery
08.2023 - 05.2024
No Degree - Radiology
Chaffey College
High School Diploma -
Ramona High School
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