Jocelyn Vega
Santa Ana
Summary
Ambitious professional with a foundation in Business Administration and Management. Manages team operations and customer service initiatives while applying decision-making and time management skills. Committed to enhancing team performance and delivering high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Corner Bakery Cafe
Costa Mesa, CA
08.2023 - 08.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed and efficiency.
Crew Member
Raising Cane's
Costa Mesa, CA
08.2024 - 11.2025
- Operated kitchen equipment and tools efficiently, maintaining high standards of food quality and safety.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Manager
Rasing Canes
Costa Mesa, CA
11.2025 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma - Business Administration And Management
Irvine Valley College
Irvine, CA08-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Budget control
- Coaching and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Manager at 19 years old.
- Successfully graduated with Associates working 40 hours a week.
Certification
- CM - Certified Manager Certification
- Manager Serve Safe Food Handlers Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Rasing Canes
11.2025 - Current
Crew Member
Raising Cane's
08.2024 - 11.2025
Crew Member
Corner Bakery Cafe
08.2023 - 08.2024
High School Diploma - Business Administration And Management
Irvine Valley College