Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Jocelyn Terhorst

Summary

Accomplished server/bartender with over nine years of experience in the hospitality industry. Courteous and professional with all customers. Knowledgeable about menu items, specialty promotions and alcoholic beverages. Detail-oriented and hardworking with exceptional customer service skills. Offer high enthusiasm to any environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dining Room & Lounge Server

Earls Kitchen + Bar
03.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and attending to special requests.
  • Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
  • Noted dietary requirements when taking down orders.
  • Boosted sales through upselling menu items and promoting daily specials.

Floor Manager & Lounge Server

Earls Kitchen + Bar
08.2023 - 02.2024
  • Managed team of 107 employees to maintain smooth-running operations of restaurant floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.

Fine Dine Server

Old Vines Restaurant - Quails' Gate Winery
05.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized food + wine pairings.

Fine Dine & Lounge Server

Hotel Eldorado - Lakeside Dining
07.2020 - 10.2021
  • Built loyal clientele by creating a welcoming atmosphere and showing consistent appreciation.
  • Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Increased sales significantly by upselling higher-end products to customers.

Business Partner - Bartender

Cactus Club Cafe
10.2017 - 08.2019
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Education

Bachelor of Arts - Psychology

University of British Columbia Okanagan
Kelowna, BC
12.2024

Skills

  • Strong Communication Skills
  • Efficient multitasking
  • Exceptional customer service
  • Guest Relations
  • Order Accuracy
  • Beverage Preparation
  • Allergy awareness
  • Upselling skills
  • Wine Knowledge
  • Professional Appearance
  • POS System Operation

Languages

English
Native or Bilingual

Certification

  • ProServe Liquor Training

Timeline

Dining Room & Lounge Server

Earls Kitchen + Bar
03.2024 - Current

Floor Manager & Lounge Server

Earls Kitchen + Bar
08.2023 - 02.2024

Fine Dine Server

Old Vines Restaurant - Quails' Gate Winery
05.2022 - 12.2022

Fine Dine & Lounge Server

Hotel Eldorado - Lakeside Dining
07.2020 - 10.2021

Business Partner - Bartender

Cactus Club Cafe
10.2017 - 08.2019

Bachelor of Arts - Psychology

University of British Columbia Okanagan

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Jocelyn Terhorst