Jocelyn Sorto
Long Beach
Summary
Friendly and dependable professional with over two years of experience in customer service and technology, working in fast-paced environments. Skilled in resolving customer concerns, managing tasks efficiently, and supporting team success. Eager to bring strong communication and problem-solving skills, with a commitment to creating great customer experiences.
Overview
4
4
years of professional experience
Work History
Koneko Kafe
Sales Associates
Lakewood
08.2025 - 01.2026
- Operated the cash register, handled transactions, and managed cash accurately.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted customers with product selection, answered questions, and provided friendly customer service
- Independently managed the store during assigned shifts, ensuring smooth daily operations.
- Maintained store cleanliness and organization, including restocking and cleaning.
Tokyo Japanese Lifestyle
Sales Associates
Lakewood
08.2025 - 01.2026
- Engaged customers through product promotion and tailored recommendations.
- High customer satisfaction is achieved by resolving problems with knowledgeable, friendly service
- Monitored store operations to mitigate loss and maintain a safe environment.
- Managed inventory shipments, organized stock, and displayed items effectively.
Pacific Reef Logistics
Customer Service Representative & Administration
Long Beach
06.2022 - 04.2025
- Resolved customer concerns quickly to enhance overall satisfaction.
- Delivered in person and phone support for customers' orders, shipping, and product details.
- Maintained organized records of deliveries, returns, and stock updates through accurate data entry.
- Collaborated with warehouse and sales teams to track inventory and address item discrepancies.
Education
Bachelor of Science - Business Administration
Long Beach City College
Long Beach, CA06-2027
Skills
- Team collaboration-works well in team settings and communicates clearly with coworkers
- Bilingual support- basic Spanish comprehension for assisting diverse customers
- Adaptive learner-quickly picks up new systems, policies, and workplace procedures
- Data entry and computer literacy-proficient in entering reports, managing files, and using digital tools
Affiliations
Honoree, Long beach City Council Civic Outreach Campaign (2019-2020)
Collaborated with local officials including Mayor of Lakewood Todd Rogers, to raise community engagement initiatives.
Collaborated with local officials including Mayor of Lakewood Todd Rogers, to raise community engagement initiatives.
Timeline
Koneko Kafe
Sales Associates
08.2025 - 01.2026
Tokyo Japanese Lifestyle
Sales Associates
08.2025 - 01.2026
Pacific Reef Logistics
Customer Service Representative & Administration
06.2022 - 04.2025
Bachelor of Science - Business Administration
Long Beach City College