Jocelyn Sonnenberg
Leduc,AB
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Taker
Nisku Dispatch LTD.
Nisku, Alberta
12.2016 - 03.2018
- Answered incoming calls and recorded detailed information for dispatch.
- Provided accurate information to callers regarding services offered.
- Managed multiple calls simultaneously while maintaining professionalism.
- Maintained accurate records of customer interactions and transactions.
- Answered incoming calls and directed them to the appropriate staff member.
- Recorded customer information accurately into database system.
- Delivered clear and concise messages during all interactions with customers.
- Greeted callers in a friendly and courteous manner.
Courier Driver
Nisku Dispatch LTD.
Nisku, Alberta
04.2016 - 12.2017
- Delivered packages efficiently across designated routes and timeframes.
- Maintained accurate records of deliveries and pick-ups for tracking purposes.
- Communicated with dispatch to coordinate changes in delivery schedules.
- Inspected vehicles daily to ensure safe operation and compliance standards.
- Utilized GPS technology to optimize delivery routes for efficiency.
- Adhered to safety regulations while transporting goods in a timely manner.
- Drove company vehicle to transport goods between locations safely and efficiently.
Education
Certificate -
Delmar School of Hair Design
Calgary, AB09-2012
High School Diploma -
W.R. Myers High School
Taber, AB06-2001
Skills
- Customer service
- Call management
- Information delivery
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Language fluency
Certification
- Class 5 Drivers License
Timeline
Call Taker
Nisku Dispatch LTD.
12.2016 - 03.2018
Courier Driver
Nisku Dispatch LTD.
04.2016 - 12.2017
Certificate -
Delmar School of Hair Design
High School Diploma -
W.R. Myers High School