Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Sanchez

Calgary

Summary

Driven professional with a proven track record at Credit720, adept in customer service and problem-solving. Excelled in building client relationships and enhancing customer satisfaction through strategic initiatives. Skilled in teamwork and collaboration, significantly reducing food waste at Olly Fresco's. Expertise in multi-tasking and maintaining high standards of service, consistently prioritizing client needs.

Overview

12
12
years of professional experience

Work History

Sales Associate

Credit720
01.2022 - Current


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Food Service Supervisor

Olly Fresco's
11.2012 - 05.2020
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.

Education

Bachelor of Business Administration And Leadership - Leadership And Management

Alison College
Calgary, AB
07.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Relationship Building
  • Exceptional customer service
  • Outgoing Personality
  • Client Service
  • Store Opening and Closing
  • Upselling
  • Guest Relations

Languages

English
Professional Working

Timeline

Sales Associate

Credit720
01.2022 - Current

Food Service Supervisor

Olly Fresco's
11.2012 - 05.2020

Bachelor of Business Administration And Leadership - Leadership And Management

Alison College

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Jocelyn Sanchez