Jocelyn Ruiz
Long Beach
Summary
Customer service professional with 7 years of experience in enhancing guest satisfaction and optimizing service efficiency. Skilled in utilizing POS systems, multitasking, and fostering teamwork to deliver seamless dining experiences and improve customer flow. Committed to maintaining high standards of service quality and building strong customer relationships.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden Restaurant
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Splitsville Luxury Lanes
06.2021 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier
McDonald's
09.2017 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Millikan High School
Long Beach, CA06.2019
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Allergy awareness
- Multitasking and organization
- Team member support
- Team player
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
01.2025 - Current
Server
Splitsville Luxury Lanes
06.2021 - 12.2024
Cashier
McDonald's
09.2017 - 09.2020
Millikan High School
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