Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Timeline
Generic

Jocelyn Rosa

Fresno

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Key holder/Shift leader

Burlington Coat Factory
12.2022 - Current
  • Process transaction for customers
  • Customers, product selection, and answering question
  • Work both in the front and back of the store
  • In charge of over 20 employees at a time
  • In charge of training new hires
  • In charge of remodeling

Front of the house Hostess

Flemings Prime Steak House and Wine Bar
07.2022 - Current
  • Greeting and seated guest,, managing reservations and ensuring an organized dining experience
  • Answer phone calls for reservation and provided information about the menu and restaurant services
  • Maintain hygiene/organization within the working environment
  • Handling payments both in person and over the phone
  • Setting up for private events
  • In charge of training new hires
  • Translator in person/over the phone

Shift leader/Manager

Papa Murphy's Take N Bake pizza
08.2020 - 11.2021
  • Promoted to a Shift Lead/Manager within six months of hire as a Crew Member as a result of making most sales within the shop
  • Attended to customers needs/concerns, maintain hygiene within the working environment, and restock necessary equipment
  • Maintain responsibilities above other team mates, coordinate work activities throughout work day to make sales goals
  • Assisted in inventory management, ordering supplies and coordinating with the vendors to ensure time delivery
  • Resolved customers, complaining and concerns me high level of customers satisfaction
  • Assisted in training new staff ensuring they adhere to company standards

Education

Bachelor's degree - Sociology, Gerontology

California State University, Fresno
Fresno, CA
05.2024

High School Diploma -

Sunnyside High School
Fresno, CA
06.2020

Skills

  • Organizational Skills

  • Proficiency in Microsoft Office

  • Proficiency in Google Docs

  • Daily reporting

  • Team training and development

  • Sales proficiency

  • Sales coaching

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Awards

  • Avid program, All 4 years of high school
  • Academic Achievement Award, Sunnyside High School, 2016 - 2019, Recognized for academic achievement of 3.0 GPA and higher
  • Volunteer Recognition Certificate

Certification

  • ServSafe Workplace Harassment Certification - National Restaurant Association.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Key holder/Shift leader

Burlington Coat Factory
12.2022 - Current

Front of the house Hostess

Flemings Prime Steak House and Wine Bar
07.2022 - Current

Shift leader/Manager

Papa Murphy's Take N Bake pizza
08.2020 - 11.2021

High School Diploma -

Sunnyside High School

Bachelor's degree - Sociology, Gerontology

California State University, Fresno

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Jocelyn Rosa