Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jocelyn Ros

Jocelyn Ros

Salmon Arm,BC

Overview

15
15
years of professional experience

Work History

Shift Manager

Amulet Holdings Inc (McDonald's)
02.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Manager

McDonalds Subic Bay Gateway
03.2019 - 09.2022
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
  • Responsible for meeting targets during the shift and for helping each department meet their goals
  • Tracked receipts, employee hours and inventory movements.

Crew Trainer

McDonalds Olongapo Rizal
08.2013 - 02.2019
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Set positive example for team members by providing high-quality, efficient service
  • Taught new team members correct procedures for all areas of operations
  • Greeted all customers with smile and provided friendly service to professionally handle every need
  • Trained newly hired crew and managers in service and kitchen stations.

Service Crew

McDonalds Olongapo Rizal
09.2009 - 07.2013
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Educated customers on promotions to enhance sales
  • Assisted customers by answering questions and fulfilling requests
  • Volunteered for extra shifts during holidays and other busy periods
  • Promoted customer satisfaction by preparing food according to standard procedure and recipes with modifications based on individual customer requirements
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
  • Reduced kitchen accidents by maintaining high standards of cleanliness.

Education

Bachelor of Science in Information Technology -

COMTEQ Computer And Business College
Olongapo City
04.2019

Associate in Computer Technology -

COMTEQ Computer And Business College
Olongapo City
04.2011

Skills

  • Crew Training Needs Analysis
  • Mentoring Training Team
  • Safety & Security
  • New hire on-boarding
  • Inventory controls

Accomplishments

  • Awarded as Crew of the Month
  • Awarded as of Crew of the Quarter
  • Awarded as Crew of the Year 2018

Timeline

Shift Manager

Amulet Holdings Inc (McDonald's)
02.2023 - Current

Shift Manager

McDonalds Subic Bay Gateway
03.2019 - 09.2022

Crew Trainer

McDonalds Olongapo Rizal
08.2013 - 02.2019

Service Crew

McDonalds Olongapo Rizal
09.2009 - 07.2013

Bachelor of Science in Information Technology -

COMTEQ Computer And Business College

Associate in Computer Technology -

COMTEQ Computer And Business College

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Jocelyn Ros