Jocelyn Ros
Salmon Arm,BC
Overview
15
15
years of professional experience
Work History
Shift Manager
Amulet Holdings Inc (McDonald's)
Salmon Arm, BC
02.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
McDonalds Subic Bay Gateway
Subic Bay Freeport Zone
03.2019 - 09.2022
- Supervised employees and oversaw quality compliance with company standards for food and services
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Responsible for meeting targets during the shift and for helping each department meet their goals
- Tracked receipts, employee hours and inventory movements.
Crew Trainer
McDonalds Olongapo Rizal
Olongapo City
08.2013 - 02.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Set positive example for team members by providing high-quality, efficient service
- Taught new team members correct procedures for all areas of operations
- Greeted all customers with smile and provided friendly service to professionally handle every need
- Trained newly hired crew and managers in service and kitchen stations.
Service Crew
McDonalds Olongapo Rizal
Olongapo City
09.2009 - 07.2013
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Educated customers on promotions to enhance sales
- Assisted customers by answering questions and fulfilling requests
- Volunteered for extra shifts during holidays and other busy periods
- Promoted customer satisfaction by preparing food according to standard procedure and recipes with modifications based on individual customer requirements
- Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Reduced kitchen accidents by maintaining high standards of cleanliness.
Education
Bachelor of Science in Information Technology -
COMTEQ Computer And Business College
Olongapo City04.2019
Associate in Computer Technology -
COMTEQ Computer And Business College
Olongapo City04.2011
Skills
- Crew Training Needs Analysis
- Mentoring Training Team
- Safety & Security
- New hire on-boarding
- Inventory controls
Accomplishments
- Awarded as Crew of the Month
- Awarded as of Crew of the Quarter
- Awarded as Crew of the Year 2018
Timeline
Shift Manager
Amulet Holdings Inc (McDonald's)
02.2023 - Current
Shift Manager
McDonalds Subic Bay Gateway
03.2019 - 09.2022
Crew Trainer
McDonalds Olongapo Rizal
08.2013 - 02.2019
Service Crew
McDonalds Olongapo Rizal
09.2009 - 07.2013
Bachelor of Science in Information Technology -
COMTEQ Computer And Business College
Associate in Computer Technology -
COMTEQ Computer And Business College