Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Jocelyn Ramirez OLivares

Panorama City

Summary

Assistant Manager at ALL Q INC with expertise in conflict resolution and visual merchandising. Improved customer satisfaction through effective complaint handling and increased sales via strategic retail displays. Skilled in leadership and team supervision, ensuring high performance and adherence to operational standards.

Overview

8
8
years of professional experience

Work History

Assistant Manager

ALL Q INC
Panorama City
05.2017 - Current
  • Resolved customer service inquiries and complaints promptly to boost satisfaction.
  • Executed opening, closing, and shift change functions to maintain operational standards.
  • Ensured compliance with safety regulations and company policies at all times.
  • Assigned tasks and monitored project personnel performance for efficient output.
  • Mediated employee conflicts to achieve effective resolutions and foster harmony.
  • Reviewed completed work to confirm quality, consistency, and adherence to standards.
  • Maintained accurate sales transaction records using point-of-sale systems.
  • Conducted regular performance reviews to identify areas for employee improvement.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.

Education

High School Diploma -

West Valley Occupational Center
Woodland, CA
10-2020

Skills

  • Visual merchandising
  • Conflict resolution
  • Relationship management
  • Critical thinking
  • Adaptability
  • Leadership and supervision

Affiliations

  • long walks
  • reading
  • running
  • playing my guitar
  • art
  • journaling/ writing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Manager

ALL Q INC
05.2017 - Current

High School Diploma -

West Valley Occupational Center

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Jocelyn Ramirez OLivares