Jocelyn Ramirez

Long Beach

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

Certification

years of professional experience

Work History

Medical Assistant

Newport Coast Gastroenterology

Newport Beach, CA

07.2021 - Current

Organize weekly medical procedures, including contacting patient’s insurance for prior authorizations and processing payments.
Lead patients through the administrative process of their medical procedure.
Gather patient medical information to send to the hospital and outpatient center.
Maintain and clean the exam room and all medical equipment used.
Take and record patient vital signs.
Inform patients of biopsy results.
Managed patient scheduling and follow-up appointments, optimizing office workflow and enhancing patient satisfaction.

Hostess

El Torito

Lakewood, CA

06.2018 - 06.2021

Managed phone calls, orders, and other inquiries in order to assist management during busy business hours.
Improved customer experience by actively listening and tending to customers’ needs.
Worked in a fast paced environment across the restaurant to meet customers’ needs and resolve problems in a timely manner.
Greeted and seated guests efficiently, ensuring optimal guest flow during peak hours.
Managed reservations and waitlists using restaurant management software for streamlined service.

Cashier

Kohl’s

Lakewood, CA

02.2017 - 08.2017

Entered details such as payments, account information, and call logs into the computer system.
Skillfully opened store credit.
Delivered great customer service by accepting returns, price scanning, and correct usage of coupons.
Created a clean, organized, and welcoming environment for customers.
Provided outstanding customer service to ensure the customer was satisfied with their store experience.

Education

Associate Degree - Biological Sciences

Long Beach City College

Long Beach, CA

12-2020

Bachelor of Science - Nursing

Concordia University Irvine

Irvine, CA

04-2028

Skills

Bilingual: Spanish
Proficient in Microsoft Office
Medical terminology knowledge

Patient scheduling
EMR / EHR