Jocelyn Ramirez
The Original Mels Diner
Antelope
3
years of professional experience
1
Certification
Detail-oriented with strong work ethic striving to help patients with dental care. Seeking to get more experience and hands-on training in a dental office. Committed to providing exceptional service and collaborating with others to uphold high customer care standards for patients.
Work History
Server
1 Year 11 Months- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction while focusing on their needs
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
1 Year 5 Months- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Greeted guest with positive attitude enhance a great work environment, making customers feel welcomed and important
- Managed cash register operations accurately, increasing overall sales by offering upsell items, desserts, and beverages.
- Took orders using POS system and coordinated with kitchen team to ensure customer satisfaction
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma - Dental Assisting
- Certificate for Honor Roll [Prosthodontics/ Administrative Assistant]
- Certificate for Honor Roll [Chairside Assisting]
High School Diploma
Skills
Patient care and education
Strong work ethic and exceptional customer service
Ability to multitask during a busy-schedule work environment
Oral health education
Digital X-ray proficiency
Bilingual (Spanish)
Certification
- HIPAA Course Completion Certificate
- Infection Control Course Completion Certificate
- X Ray Radiation Safety Course Completion Certificate
- Coronal Polishing Course Completion Certificate
Languages
Spanish
Native or Bilingual
Timeline
Server
The Original Mels Diner
10.2022 - 09.2024Read More
Cashier
Taqueria Garibaldi
08.2021 - 01.2023Read More
Uei College
High School Diploma from Dental Assisting
Read More
Mesa Verde High
High School Diploma
Read More