Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JOCELYN POINTEN

JOCELYN POINTEN

Calgary,Canada

Summary

Dynamic professional with extensive experience in customer experience in serving and teamwork. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.Skilled in serving, ranch tasks and kitchen operations, demonstrating adaptability and effective communication while training new staff. Committed to delivering exceptional results in every role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Self Employed
Calgary, AB
03.2025 - Current
  • Provided exceptional customer service to enhance guest experience and satisfaction
  • Maintained a high level of professionalism and hospitality, building trust and repeat business through word-of-mouth referrals
  • Maintained cleanliness and organization of the bar area for efficient service
  • Provided bartending services at private events and gatherings
  • Created customized drink menus based on event needs, preferences, and seasonal offerings

Ranch Help

Family Ranch
Calgary, Canada
01.2019 - Current
  • Assisted with branding cattle as needed by supervisor.
  • Installed new fencing around pastures using hand tools or power tools.
  • Performed general farm duties such as mowing grass, repairing fences, hard work and cattle round up with horses
  • Assisted in daily feeding and care of cattle and other livestock.

Server, Cashier, Bartender

Springbank Icebreaker Lounge
Calgary, Canada
09.2023 - 03.2025
  • Ensured timely food delivery through collaboration with kitchen staff.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Maintained cleanliness and organization of dining area and tables.
  • Trained new servers on service standards and protocols.

Education

High School Diploma -

Springbank Community High School
Calgary, Canada
06.2024

Skills

  • Teamwork
  • Attention to detail
  • Communication
  • Organization
  • Multitasking
  • Adaptability

Certification

  • First Aid and CPR-C (Expires 2028)
  • ProServe Training

Timeline

Bartender

Self Employed
03.2025 - Current

Server, Cashier, Bartender

Springbank Icebreaker Lounge
09.2023 - 03.2025

Ranch Help

Family Ranch
01.2019 - Current

High School Diploma -

Springbank Community High School
JOCELYN POINTEN