JOCELYN POINTEN
Calgary
Summary
Dynamic professional with experience in Serving, Hosting and Bartending, excelling in customer service and teamwork. Proven ability to maintain organization and attention to detail in fast-paced environments. Skilled in serving, meal preparation and kitchen operations, demonstrating adaptability and effective communication while training new staff. Committed to delivering exceptional results in every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host/ Server
Fence and Post
09.2025 - Current
- Welcomed guests, ensuring a positive first impression and smooth entry experience.
- Managed reservations and seating arrangements using restaurant management software.
- Managed multi-tasking in fast-paced environment, prioritizing tasks effectively.
Bartender
Self Employed
03.2025 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction
- Maintained a high level of professionalism and hospitality, building trust and repeat business through word-of-mouth referrals
- Maintained cleanliness and organization of the bar area for efficient service
- Provided bartending services at private events and gatherings
- Created customized drink menus based on event needs, preferences, and seasonal offerings
Ranch Help
Family Ranch
01.2019 - 09.2025
- Assisted with branding cattle as needed by supervisor.
- Installed new fencing around pastures using hand tools or power tools.
- Performed general farm duties such as mowing grass, repairing fences, hard work and cattle round up with horses
- Assisted in daily feeding and care of cattle and other livestock.
Server, Cashier, Bartender
Springbank Icebreaker Lounge
09.2023 - 03.2025
- Ensured timely food delivery through collaboration with kitchen staff.
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Trained new servers on service standards and protocols.
Cook help/Server
Vasa Camp
01.2022 - 01.2024
- Prepared diverse meals for campers following dietary guidelines and preferences.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Served food to the campers
Education
High School Diploma -
Springbank Community High School
06.2024
Skills
- Teamwork
- Attention to detail
- Communication
- Organization
- Multitasking
- Adaptability
Certification
- First Aid and CPR-C (Expires 2028)
- ProServe Training
Timeline
Host/ Server
Fence and Post
09.2025 - Current
Bartender
Self Employed
03.2025 - Current
Server, Cashier, Bartender
Springbank Icebreaker Lounge
09.2023 - 03.2025
Cook help/Server
Vasa Camp
01.2022 - 01.2024
Ranch Help
Family Ranch
01.2019 - 09.2025
High School Diploma -
Springbank Community High School
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