Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Jocelyn Pitt

Fenelon Falls,ONTARIO

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Spark Cannabis
06.2023 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

OMNI Associate

Walmart Canada
02.2022 - 11.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Store Associate

Value Village
09.2019 - 02.2022
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.

Education

Graduate Certificate - Personal Support Worker

CTS Canadian Career College
North Bay, ON
05.2023

Skills

  • Excellent communication
  • Reliable
  • Driven
  • Fast Learner
  • Adaptability
  • Friendly

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Cannsell Certificate
  • CPR and first aid
  • Non-violent crisis intervention certificate

Additional Information

References available upon request :)

Timeline

Supervisor

Spark Cannabis
06.2023 - 08.2023

OMNI Associate

Walmart Canada
02.2022 - 11.2022

Store Associate

Value Village
09.2019 - 02.2022

Graduate Certificate - Personal Support Worker

CTS Canadian Career College

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Jocelyn Pitt