Jocelyn Ollie
Arviat,Nunavut
Summary
Proven to excel in administrative and client service roles, I leveraged my bilingual capabilities and problem-solving skills at the Government of Nunavut to enhance office efficiency and client satisfaction. Demonstrating a keen ability to manage multiple tasks and resolve client issues effectively, I fostered professional relationships and improved document management systems, significantly contributing to operational success.
Overview
3
3
years of professional experience
Work History
Student Loans Officer
FANS - Government Of Nunavut
Arviat, NU
05.2022 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Communicated with clients, and updated client records.
- Resolved client problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and FANS
Administrative Assistant/Resource Coordinator
Department Of Education - Government Of Nunavut
Arviat, NU
05.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
College Foundation Certificate
Nunavut Arctic College
Arviat, NU06.2021
College Foundation
Nunavut Arctic College
Iqaluit, NU01.2020
Pre Health Sciences
Nunavut Arctic College
Iqaluit, NU09.2019
Office Administration Certificate
Nunavut Arctic College
Arviat, NU06.2019
Management Studies
Nunavut Arctic College
Rankin Inlet, NU12.2014
Skills
- Problem-solving abilities
- Coachable and open to growing as a person and a professional
- Data Entry
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Paperwork Processing
- Administrative Support
- Bilingual - English and Inuktitut
Timeline
Student Loans Officer
FANS - Government Of Nunavut
05.2022 - Current
Administrative Assistant/Resource Coordinator
Department Of Education - Government Of Nunavut
05.2021 - 05.2022
College Foundation Certificate
Nunavut Arctic College
College Foundation
Nunavut Arctic College
Pre Health Sciences
Nunavut Arctic College
Office Administration Certificate
Nunavut Arctic College
Management Studies
Nunavut Arctic College