Jocelyn Olivares
Toronto,ON
Summary
Detail-oriented server with a proven track record in delivering exceptional customer service in high-volume environments. Skilled in problem-solving and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Fox and the Fiddle
Toronto, Ontario
02.2023 - Current
- Provided full-service dining to multiple tables per section in a high-volume pub environment
- Took accurate food and beverage orders while confidently upselling menu items, drinks, and specials
- Delivered timely, attentive service to maximize guest satisfaction and repeat business
- Managed all payment types including cash, debit, and credit with accuracy and accountability
- Handled guest complaints and special requests professionally, ensuring positive resolutions
- Prioritized tasks effectively during peak hours to maintain speed and service quality
- Maintained cleanliness, organization, and presentation of tables and service stations
- Supported team members during rush periods to ensure smooth front-of-house operations
- Built strong rapport with regular guests through friendly, personable servic
Host
Fox and the fiddle
02.2022 - 02.2024
- Greeted and seated guests while managing waitlists and reservations
- Maintained efficient table rotation during peak hours
- Supported servers by running food, bussing tables, and resetting sections
- Communicated effectively with servers and kitchen staff
- Created a welcoming first impression for guests
- Assisted in resolving customer concerns calmly and professionally
Education
High School Diploma -
Sir John A Macdonald
06-2023
Bachelor of Science - Pre Health
Centennial College
Scarborough, OntarioSkills
- Table management
- Point of sale
- Order accuracy
- Upselling techniques
- Payment processing
- Customer relationship
Certification
Certifications
Smart Serve Certified (Ontario)
Responsible alcohol service, guest safety, and compliance trained
Smart Serve Certified (Ontario)
Responsible alcohol service, guest safety, and compliance trained
Timeline
Server
Fox and the Fiddle
02.2023 - Current
Host
Fox and the fiddle
02.2022 - 02.2024
High School Diploma -
Sir John A Macdonald
Bachelor of Science - Pre Health
Centennial College