Jocelyn Nieto
Riverside
Summary
Customer focused wireless sales professional with over four years of experience in retail sales, customer service, and team support. Skilled at building customer relationships, identifying customer needs, troubleshooting mobile devices, processing inventory, and driving sales performance. Bilingual in English and Spanish with strong communication, problem solving, and leadership abilities.
Overview
4
4
years of professional experience
Work History
Sales Associate
T-Mobile
Riverside
04.2025 - Current
- Build lasting customer relationships by identifying customer needs and recommending wireless solutions.
- Meet sales goals through new activations, upgrades, accessories, and value-added services.
- Troubleshoot devices, account issues, billing concerns, and network-related questions.
- Educate customers on products, promotions, and service plans.
- Receive and organize inventory while maintaining accurate inventory records.
- Perform opening and closing procedures, including register balancing.
- Conduct phone and accessory inventory audits.
- Resolve customer concerns professionally to deliver an excellent customer experience.
- Collaborate with team members to achieve store performance goals
Sales associate
Metro by t-mobile
Riverside
02.2024 - 04.2025
- Managing - Motivated staff to achieve sales goals, solved customer complaints, scheduled shifts, checked product displays, and wrote sales reports
- Sales Associate - took all my opportunities to build trust, educate my customer, and offered solutions to pave the way for a potential sale.
- Customer service - approached customers with confidence and a smile, and got to work assessing their needs and concerns, while building a genuine relationship with them.
- Troubleshooting - help customers' needs with their phones and/or accounts, help them to the best of my knowledge and ability and/or provide them with alternative options or resources.
- Phone audit and accessory audit
- Received Inventory
- Closed registers
Sales Associate
Tilly's Clothing Store
Riverside
04.2022 - 03.2024
- Greeted customers and provided exceptional customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Trained others to meet store expectations
- Shipped and processed online orders and customer pick ups
- Identified issues and developed solutions to improve quality control.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Collaborated with other departments to ensure accuracy of all measurements.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Science - Healthcare
Norco College
Norco, CASkills
- Wireless Sales
- Customer Service
- Mobile Device Troubleshooting
- Inventory Management
- Cash Handling
- Sales Goal Achievement
- Team Collaboration
- Conflict Resolution
- Bilingual: English & Spanish
Timeline
Sales Associate
T-Mobile
04.2025 - Current
Sales associate
Metro by t-mobile
02.2024 - 04.2025
Sales Associate
Tilly's Clothing Store
04.2022 - 03.2024
Associate of Science - Healthcare
Norco College