Jocelyn Miranda
Bakersfield
Summary
Upbeat, customer-focused Sales Associate with 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Proficient in merchandising, payment processing and general housekeeping of store areas. Also, focused mail processing clerk with expertise in post office operations and hands-on experience in high-volume mail distribution centers. Dedicated mail processing professional with background in detailed performance. Focused worker driven to exceed expectations across the board. Quality and service-focused. Offering critical thinking skills and strong attention to detail. Proficient mail service professional knowledgeable about safety standards, compliance and routing procedures.
Overview
11
11
years of professional experience
Work History
Shipping Manager
Kiara Sky Professional Nails
09.2021 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Collaborated with other departments to manage supplier relationships, product inventory and purchasing across multiple companies.
- Pulled, verified, and packaged items for shipment.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
Sales Associate
Tilly's
03.2015 - 11.2020
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Operated cash register, collected payments and provided accurate change.
Education
Associate of Science - Radiologic Technology
Bakersfield College
Bakersfield, CA2025
High School Diploma -
Independence High School
Bakersfield, CA05-2014
Skills
- Postal form proficiency
- Team collaboration
- Time management
- Verbal/written communication
- Equipment operation
- Strong organization skills
- Retail sales
- Documentation and recordkeeping
- Bilingual (English & Spanish)
- Reliable and punctual
- Customs compliance
- Inventory forecasting
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Shipping Manager
Kiara Sky Professional Nails
09.2021 - Current
Sales Associate
Tilly's
03.2015 - 11.2020
Associate of Science - Radiologic Technology
Bakersfield College
High School Diploma -
Independence High School