Jocelyn Mejia
Santa Cruz
Summary
I would really love this opportunity to work in the gastroenterology department. I have had the opportunity to work at the department remotely and in person I love the well organized workflow as well as management. I am a Flexible hard worker ready to learn and contribute to team success. I will show my leadership skills with working with my colleagues to ensure the best patient care and support.
Overview
3
3
years of professional experience
Work History
Patient Service Representative neurology
Sutter Health
Santa Cruz
2025.05 - Current
- Managed patient intake processes efficiently and accurately.
- Verified insurance information, collected payments, and scheduled appointments.
- Receiving and entering referrals
- Scanning and labeling documents
- Answering phone calls.
- Checking in patients and answering phone calls.
- Rescheduling appointments.
- Communication with physician to get patient scheduled appropriately.
- Keeping an organized work station as well as cleaning and organizing lobby area.
- Confirming appointments.
- I was able to work in front desk with gastroenterology this year so I do have experience and I enjoyed the work environment and as well as good management team.
Patient Service Representative call center
Sutter Health
Santa Cruz
2023.01 - 2025.05
- Receptionist for over 25 departments.
- Schedule, rescheduling and sending message to providers.
- Communication with in office staff to make sure patient is scheduled efficiently.
- Memorized each office scheduling parameters as well as provider parameters.
- Experience with Epic, teams and excel.
- I have experience with receiving calls gastroenterology department and very familiar with providers scheduling and parameters.
Skills
- EPIC charting
- Patient intake
- Insurance verification
- Appointment scheduling
- Referral processing
- Communication skills
- Time management
- Organizational skills
- Problem solving
- Attention to detail
- Team collaboration
- Telephone etiquette
- Patient greeting
- Insurance verifying
- Customer service
- Payment collection
Timeline
Patient Service Representative neurology
Sutter Health
2025.05 - Current
Patient Service Representative call center
Sutter Health
2023.01 - 2025.05