Jocelyn Medina

• Responsible for providing clean, sanitary comfortable, orderly and safe accommodations for all clientele of Civeo Services LP, within the established housekeeping, health and safety guidelines, and policies and procedures of the company.
• Attends toolbox meetings before the start of the shifts.
• Manage and track lost and found items.
• Complete laundry for bed/linen changes
• Assist other staff when required.
• Attend to guest complaints quickly and professionally while keeping other guests' best interests in mind.
• Fulfill other duties that may be required.
• Report to the Housekeeping Supervisor.

Supervised and supported housekeeping personnel to maximize quality of service and performance.

Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Submitted repair requests to maintenance.

Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Verified each completed room against standard plans to maintain consistency.

Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Inventoried incoming supplies and placed items in stock for use by personnel.

While ensuring exceptional standards are met at all times.
•When appointed, acting like Assistant Supervisor, Housekeeping and will be required to fulfill the responsibilities.
•Ensure the cleanliness of the guest rooms and common areas is carried out with the expected standards daily.
•Ensure proper presentation of the lodge is met at all times.
•Lead and participate in Health and Safety and or Tool Box Meetings
•Complete all staff performance-related issues, coaching forms and evaluations.
•Maintain an inventory of checkouts for cleaning guest's rooms
•Coordinate the inventory control of housekeeping and laundry supplies.
•Attend to guest inquiries quickly and professionally while keeping other guests' best interests in mind.
•Fulfill other duties as required including assisting other members if required.
•Act as an ambassador for Noralta Lodge in all dealings with the public and team members.
•To be familiar with and carry out duties and responsibilities following Health and Safety policies approved by Noralta Lodge along with Occupational Health and Safety regulations.
•When not appointed to act in this position, fulfilling the responsibilities of the Housekeeper position.

• •Responsible for providing clean, sanitary comfortable, orderly and safe accommodations for all clientele of Noralta Lodge Ltd, within the established housekeeping, health and safety guidelines, and policies and procedures of the company.
  •Attends toolbox meetings before the start of the shifts.
  •Manage and track lost and found items.
  •Complete laundry for bed/linen changes
  •Assist other staff when required.
  •Attend to guest complaints quickly and professionally while keeping other guests' best interests in mind.
  •Fulfill other duties that may be required.
  •Report to the Housekeeping Supervisor.
  
  

• Inspected each room for cleanliness, utilizing checklist to meet company standards.
• Removed trash from rooms and replaced liners to wastebaskets.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Removed soiled linens and articles from rooms and delivered to laundry area.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Reported guest issues, safety and maintenance concerns immediately to supervisor.
• Furnished guests with clean linens and supplied rooms with toiletries.
• Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
• Polished and sanitized floors, counters, bathtubs and window sills.
• Interacted pleasantly with clients and guests when performing daily duties.
• Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
• Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
• Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.