Jocelyn McLean
Winnipeg,MB
Summary
Hardworking, highly-motivated professional with a proven track record in logistics management and leadership. Expert in delivering unforgettable experiences through effective problem-solving and teamwork. Passionate about conservation and education, leading diverse groups in remote ecosystems while ensuring safety and enjoyment. Committed to excellence in guest support and expedition management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Expedition Leader
Natural Habitat Adventures
09.2022 - Current
- Lead small group tours of international guests to remote areas to unique ecosystems, wildlife and visit remote communities
- Facilitate nature based tours in Quebec and Manitoba emphasizing education, ethical wildlife watching practices, and a high standard for conservation practices
- Enhance the experience with naturalist interpretation, logistics and group management to deliver an exceptional trip
- Utilize risk management techniques to ensure safe travel throughout all expedition phases, including risks associated with polar bear habitat
- Lead excursions with groups of varying abilities in variable conditions; hiking, kayaking, polar bear viewing, snowshoeing
Tour Director
West World Tours
06.2024 - Current
- Conducted pre-trip orientation sessions for travelers to ensure they were prepared for their trip
- Operated coach-bus tours to groups of up to 50 people in Canada, USA and Europe
- Maintained a comprehensive knowledge of local attractions and destinations to provide accurate information to customers
- Applied knowledge of travel routes and destination sites
- Provided excellent customer service by attending to any inquiries, requests or complaints
Field Operations Specialist
Natural Habitat Adventures
09.2022 - Current
- Provided guest support upon arrival to Winnipeg pre- and post- tour; shutting between the airport and hotel, recommending entertainment and dining options, assisting with fitting guests into proper winter clothing
- Supported the operations of tours with on-the-ground support; maintaining vehicles, picking up supplies, cleaning and organizing winter clothing
- Displayed capability to work independently and collaboratively as part of a team on various projects
Whale Watching Guide, Zodiac Driver
Sea North Tours
06.2016 - 08.2023
- Daily Zodiac set up including maintenance checks, fuelling and inflation
- Provided safety briefings for Zodiac and kayak tours
- Run a 2-hour whale watching tour by Zodiac in the Churchill River estuary and Hudson Bay; offering naturalist interpretation, field observations, up-to-date research studies, and regional historical information
- Guided a 2-hour paddling experience by kayak or zodiac; ensuring the kayaks are well-suited and adjusted to each guest; providing support on the water and adapting the tour for varying needs
- Run a 2-hour snorkelling with beluga whales excursion in cold-water wetsuits
Senior Staff, Guide Mentor
Sea North Tours
06.2018 - 07.2022
- Designed the company's policies and procedures manual based on experience in the field and industry standards; including extensive safety procedures for all tours, and best practices when encountering beluga whales or polar bears on the water while abiding by government (DFO) regulations
- Mentored new staff members, providing orientation and support
Polar Bear Guide
Polar Bear Alley
10.2021 - 11.2021
- Run full and half day wildlife tours with small private groups on excursions in the Churchill area; required to carry a shotgun as we frequently exit the vehicle to view wildlife including polar bears.
- Provided the best possible opportunity for wildlife and northern landscape photography
Tour Guide, Dogsled Musher
Churchill River Mushing
10.2016 - 11.2019
- Provided a memorable dogsledding experience; ensuring the dogs and guests are cared for
- Required adaptability and the ability to problem solve efficiently while out on the trail
Outdoor Specialist, Supervisor
Wilderness Supply Co.
09.2020 - 01.2022
Bike Mechanic/Ski Retail
Sampson’s Sporting Life
04.2018 - 06.2019
Volunteer Coordinator
UWSA Bike Lab
05.2015 - 01.2016
Lifeguard/Instructor
City of Winnipeg
09.2006 - 10.2010
Competitive swimming coach
St James Seals
09.2004 - 06.2010
Education
Bachelor of Arts - Sociology
University of Winnipeg
Skills
- Strong leadership
- Effective problem solving
- Teamwork and collaboration
- Logistics management
- Emergency preparedness
- Backcountry experience
Certification
Standards of Training, Certification and Watchkeeping (STCW):
- Basic Fire Fighting, Seven Seas Prep Academy (SSPA) Orlando, 2024
- Personal Safety & Social Responsibilities, SSPA Orlando, 2024
- Personal Survival Techniques, SSPA Orlando, 2024
- First Aid & CPR, SSPA Orlando, 2024
First Aid courses:
- Wilderness First Responder (WFR), Slipstream WFA, 2024
- Wilderness Mental Health First Aid, 2024
- Basic First Aid, CPR C & AED, St John's Ambulance, 2024
Powerboat courses:
- Small Vessel Operator Proficiency (SVOP) Canadian Coast Guard Auxiliary, 2017
- Med A3 – Marine Emergency Duties/Small Non-Pleasure Vessel Safety, CCGA, 2017
- Phase 1 & Phase 2 training, CCGA, 2017
PAL - Possession and Aqcuisition License for firearms (Canada), 2022
Whitewater Rescue Technician (WRT), Boreal Rescue, 2022
Sea Kayaking Skills Level 1, Paddle Canada, 2019
“Safe Check” Food Safety certification
“Smart Choices” alcohol serving certification
Class 4 driver's license
SSI Open Water Diver
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Tour Director
West World Tours
06.2024 - Current
Expedition Leader
Natural Habitat Adventures
09.2022 - Current
Field Operations Specialist
Natural Habitat Adventures
09.2022 - Current
Polar Bear Guide
Polar Bear Alley
10.2021 - 11.2021
Outdoor Specialist, Supervisor
Wilderness Supply Co.
09.2020 - 01.2022
Senior Staff, Guide Mentor
Sea North Tours
06.2018 - 07.2022
Bike Mechanic/Ski Retail
Sampson’s Sporting Life
04.2018 - 06.2019
Tour Guide, Dogsled Musher
Churchill River Mushing
10.2016 - 11.2019
Whale Watching Guide, Zodiac Driver
Sea North Tours
06.2016 - 08.2023
Volunteer Coordinator
UWSA Bike Lab
05.2015 - 01.2016
Lifeguard/Instructor
City of Winnipeg
09.2006 - 10.2010
Competitive swimming coach
St James Seals
09.2004 - 06.2010
Bachelor of Arts - Sociology
University of Winnipeg
Similar Profiles
Yatera YahyaYatera Yahya
Remplaçant Gardien D’immeuble at Paris HabitatRemplaçant Gardien D’immeuble at Paris Habitat
Madina MorshedMadina Morshed
Participant-Climate Action Trainer Training at UNICEF & HabitatParticipant-Climate Action Trainer Training at UNICEF & Habitat
Alex FrevilleAlex Freville
Sales Executive/Account Manager Hybrid Role at Natural State Laboratories/Natural State GenomicsSales Executive/Account Manager Hybrid Role at Natural State Laboratories/Natural State Genomics
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat