Jocelyn Martinez Quintana
Santa Monica
Summary
Proven Medical Assistant with extensive experience at Cedars Sinai, adept in HIPAA compliance and direct patient care. Excelled in creating compassionate patient environments and improving clinical efficiencies. Demonstrated proficiency in EMR/EHR systems and phlebotomy, enhancing patient trust and streamlining operations. Achieved a significant increase in patient satisfaction through effective communication and meticulous attention to detail.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Cedars Sinai
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Beverly Hills Plastic Surgery
05.2022 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Before and after photos for treatments and surgeries; file them in a electronic folder and upload to desginated patient with surgery title
- Set up trays for cosmetic procedures or consultations
- Manage medical records
Supervisor
Jeff Wills, Inc.
09.2021 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed several Covid Testing sites - i.e. Crypto.com, Private events, Private concierge for high end clientele
- Promptly directed all employees to designated tasks
- Manage break and lunch times throughout the shift
Medical Assistant
The Derm Institute
09.2019 - 02.2020
- Room patients, review medical history, take before and after photos, sign consents for treatments
- Start a patient note for doctor to finalize
- Quote patient before treatments
- Set up trays for procedures/treatments
- Turn over rooms after patient every procedure/treatment
- Draw up botox and pull out product
- Recommend skin care products
- MA procedures; Exilis, EM sculpt, B12 Injections, Red Carpet Peels (Murad), Coolsculpting
- Assist doctor with treatments/procedures
- Refill or deny prescriptions
- Upload and rename scans
Medical Assistant
Gary Gibson, MD
11.2018 - 09.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Allergy shots
- Mix serum prescriptions
- Allergy skin tests
- Room patients and take vitals
- Write down chief complaints and current medications
- Spirometry, Niox machine (asthmatic patients)
Medical Assistant
MDSM Group, Inc.
08.2017 - 11.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Providence Saint John's Health Center
08.2015 - 11.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
Peak Health Medical Group
10.2014 - 08.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
License Vocational Nurse - License Vocational Nurse
American Career College
Los Angeles, CA09.2024
High School Diploma -
Santa Monica High School
Santa Monica, CA10.2013
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Phlebotomy
- CPR
- Immunization Administration
- Specimens collection and processing
- Maintaining confidentiality
- Compassionate caregiver
- Prioritizing stat orders
Timeline
Medical Assistant
Cedars Sinai
12.2023 - Current
Medical Assistant
Beverly Hills Plastic Surgery
05.2022 - 12.2023
Supervisor
Jeff Wills, Inc.
09.2021 - 05.2022
Medical Assistant
The Derm Institute
09.2019 - 02.2020
Medical Assistant
Gary Gibson, MD
11.2018 - 09.2019
Medical Assistant
MDSM Group, Inc.
08.2017 - 11.2018
Medical Assistant
Providence Saint John's Health Center
08.2015 - 11.2016
Medical Assistant
Peak Health Medical Group
10.2014 - 08.2015
License Vocational Nurse - License Vocational Nurse
American Career College
High School Diploma -
Santa Monica High School