Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Marquez

Santa Monica

Summary

Dynamic and results-oriented professional with extensive experience across management, customer service, and education sectors, notably at 2bella. Excelled in fostering team collaboration, enhancing customer satisfaction, and implementing strategic decisions. Proficient in bilingual communication and effective time allocation, consistently achieving targets and driving business growth.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

3
3
years of professional experience

Work History

Manager

2bella
02.2024 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shipping Clerk

Gifted by Freefrom
10.2022 - 01.2024
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Art Teacher

Art Zone West La
05.2022 - 08.2022
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
  • Enhanced student creativity by incorporating various art mediums and techniques into lessons.
  • Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
  • Established a positive and inclusive classroom environment that encouraged open communication and collaboration among students.

Sales Associate

Lush Fresh Handmade Cosmetics
09.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Hollister
06.2021 - 08.2021
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

High School Diploma -

Santa Monica High School
Santa Monica

Skills

  • Customer Care
  • Communication
  • Professional Phone Communication
  • Collaborative Team Management
  • Effective Time Allocation
  • Strategic Decision-Making
  • Consistently Reliable
  • Proficient in Spanish and English
  • Appointment scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

2bella
02.2024 - 08.2024

Shipping Clerk

Gifted by Freefrom
10.2022 - 01.2024

Art Teacher

Art Zone West La
05.2022 - 08.2022

Sales Associate

Lush Fresh Handmade Cosmetics
09.2021 - 03.2022

Sales Associate

Hollister
06.2021 - 08.2021

High School Diploma -

Santa Monica High School

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Jocelyn Marquez