Jocelyn Mann
Sylvan Lake,AB
Summary
Creative business support professional adept in strategic planning and patient relations, significantly enhancing clinic operations and client satisfaction. Skilled in marketing and resource utilization, fostering growth and team collaboration. Demonstrates exceptional problem-solving and decision-making abilities, driving clinical improvement and staff development.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Owner/Operator
The Sanctuary Facial Atelier
08.2024 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Increased client loyalty through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Practice Manager
FYidoctors
10.2021 - 08.2022
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations, cash out patients, booking, scheduling, and scheduling training
- Managed technology purchases and treatment plans.
- Perform all marketing, social media management and event planning.
- Ordered all office, medical and retail supplies and monitored inventory levels.
- Facilitated communication between staff members, clients and stakeholders to support change managment
- Assisted throughout the clinic in daily functions including assisting the physician in instrument sterilization, preparing Botox, and preparing rooms for Dermatology and Medical Aesthetics.
Business Owner/Operator
Home Range Goods
01.2018 - Current
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Implemented sustainable practices, reducing environmental impact.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Aesthetician
Stillwater Spa, Hyatt Regency Calgary
04.2004 - 10.2019
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Performed various skincare treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Created repeat business by developing long-term relationships with regular customers.
Education
Esthetics Diploma -
Ms Loreas College of Esthetics
Prince George, BCBachelor Of Management - Business
University of Lethbridge
Lethbridge, ABLand And Water Resources Diploma - Environmental Stewarship
Olds College
Olds, AB 09.2012 - 05.2014
Skills
- Client retention
- Marketing
- Strategic planning
- Payroll administration
- Staff development
- Supplies ordering
- Marketing
- Resource utilization
- Resource management
- Clinical improvement initiatives
- Patient relations
- Problem identification
- Multidisciplinary team collaboration
Languages
English
Native or Bilingual
Timeline
Owner/Operator
The Sanctuary Facial Atelier
08.2024 - Current
Practice Manager
FYidoctors
10.2021 - 08.2022
Business Owner/Operator
Home Range Goods
01.2018 - Current
Land And Water Resources Diploma - Environmental Stewarship
Olds College
09.2012 - 05.2014
Aesthetician
Stillwater Spa, Hyatt Regency Calgary
04.2004 - 10.2019
Esthetics Diploma -
Ms Loreas College of Esthetics
Bachelor Of Management - Business
University of Lethbridge
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