Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Jocelyn Luna-Welsh

San Diego

Summary

Skilled at managing diverse responsibilities and building positive relationships, my experience at West Michigan Community Bank has honed my ability to effectively communicate, resolve conflicts, and maintain a high level of professionalism. With a strong focus on customer service, attention to detail, and creating a welcoming environment, I thrive in fast-paced settings and am committed to ensuring the well-being and satisfaction of others. I am confident in my ability to foster a supportive, respectful community and provide thoughtful assistance to all I encounter.

Overview

4
4
years of professional experience

Work History

Clothing Associate

SDSU Bookstore
01.2025 - Current
  • Cleaned, closed, and secured store at end of shift.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Assisted customers in locating specific items quickly, optimizing their shopping experience.
  • Streamlined store operations by assisting in inventory management and stocking shelves.

Bank Teller

West Michigan Community Bank
05.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Grocery Pick-Up and Delivery

Meijer
05.2023 - 01.2024
  • Provided exceptional customer service through professional communication and problem-solving skills.
  • Promoted a clean and safe environment by regularly maintaining store cleanliness and adhering to safety guidelines.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
  • Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.

Cashier

Colin's Bakery
12.2020 - 04.2023
  • Greeted customers entering the store and responded promptly to their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Arts - Speech, Language, And Hearing Sciences

San Diego State University
San Diego
05.2027

High School Diploma -

West Ottawa High School
05.2023

Skills

Professionalism and Courtesy

Customer Service

Detail Oriented

Record Keeping

Excellent time management skills

Note-taking

Leadership Experience

Peer Assistant Listener (2022-2023): Mentored at-risk elementary and middle school students, providing guidance and support to help them overcome academic and social challenges. Offered personalized advice and encouragement to ease their transition into middle school and high school.

Founding Member, Students for Environmental Action (2021-2023): Led sustainability initiatives, including organizing beach and campus clean-ups. Revitalized the recycling program by coordinating weekly bin pick-ups with student volunteers. Recruited new members through club fairs and encouraged involvement in environmental efforts. Helped organize panels with clean energy and sustainability professionals.

Senior Member, Young Democrats (2021-2023): Led canvassing efforts for local candidates through door-to-door and telephone outreach. Assisted in voter registration and preregistration initiatives, providing support and information to help students engage in the political process. Developed strong communication, organizational, and leadership skills.

Secretary, College Ambassadors (2021-2023): Supported peers through the college application process by taking meeting minutes and assisting in planning initiatives like College Decision Week, FAFSA workshops, and guest speaker panels. Educated myself on the application process to provide informed guidance.

Timeline

Clothing Associate

SDSU Bookstore
01.2025 - Current

Bank Teller

West Michigan Community Bank
05.2024 - Current

Grocery Pick-Up and Delivery

Meijer
05.2023 - 01.2024

Cashier

Colin's Bakery
12.2020 - 04.2023

Bachelor of Arts - Speech, Language, And Hearing Sciences

San Diego State University

High School Diploma -

West Ottawa High School
Jocelyn Luna-Welsh