Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Lucero

Tustin

Summary

Solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Public Law Center
03.2024 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Provide administrative support to the Immigration Unit, such as filing, scanning, and processing incoming/outgoing mail (including legal filings)
  • Conduct client appointments for document drop off/pick up and/or signature collection
  • Conduct client calls for legal clinics, including drafting/sending correspondence, appointment scheduling, and completing case investigation and document collection
  • Assist with interpretation and translation for staff and volunteer attorneys as needed

CSR

National Construction Rentals Inc.
10.2022 - 12.2023
  • Prepare bid from customer call/email
  • Calculate, enter, and schedule orders
  • Use resources provided by the company to identify new customers and/or job duties
  • Perform other duties and/or tasks as instructed or assign
  • Customer service, billing and payment-collections related experience or training
  • Processed customer orders in an accurate and timely manner
  • Resolved customer complaints and disputes

Field Sales Representative

Enjoy Technology
10.2021 - 10.2022
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Created and implemented sales strategies and tactics to achieve revenue goals

Mobile Expert

T-Mobile
12.2017 - 05.2020
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Education

High School Diploma -

Santa Ana High School
Santa Ana, CA
07-2014

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Sales

Languages

English
Spanish

Timeline

Administrative Assistant

Public Law Center
03.2024 - 07.2024

CSR

National Construction Rentals Inc.
10.2022 - 12.2023

Field Sales Representative

Enjoy Technology
10.2021 - 10.2022

Mobile Expert

T-Mobile
12.2017 - 05.2020

High School Diploma -

Santa Ana High School

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Jocelyn Lucero