Jocelyn Lokat
Santa Ana
Summary
Skilled in optimizing team productivity and enhancing customer service, achieving notable efficiency improvements. Skilled in problem-solving and workplace safety, consistently prioritizing tasks to exceed operational goals.
Overview
11
11
years of professional experience
Work History
Optician
Hello Optometry
01.2024 - Current
- Contact lens training along with notifying Patients when their order is ready for pick up
- Proven track record of ensuring customer satisfaction through timely delivery of completed orders along with proper guidance
- Familiar with various types of contact lenses
- Knowledgeable about the latest trends in the optical industry which enabled me to provide valuable advice to customers when selecting eyeglass frames or lenses
- Skilled at troubleshooting optical equipment malfunctions and making necessary adjustments or repairs
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Capable of resolving complex customer issues related to product defects or incorrect orders with a positive attitude
- Entered new patient information into computer to file and manage patient charts
- Pre-tested patients by taking images of eye with optimal equipment
- Adjusted wide variety of frames to maximize comfort and use
- Medial Billing both VSP and Medicare
Optical Supervisor
Lenscrafters
08.2020 - 12.2023
- Coordinated and supervised the daily activities of optical staff to ensure efficient workflow
- Ordering contact lenses, up keeping inventory
Shift Supervisor
Panera Bread
03.2017 - 07.2020
- Skilled in optimizing team productivity and enhancing customer service, achieving notable efficiency improvements
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Applied security, safety and loss prevention strategies during shifts
- Maintained clean and well-organized production areas to avoid unnecessary work delays due to hazards
- Watched over bakery inventory/ ordered anything that was needed at the time
- Responded to and resolved customer questions and concerns
- Worked with management team to implement proper division of responsibilities
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Delegated cleaning tasks to associates to maintain a clean environment for the team and customers
- Storing away inventory and keeping track of the amount the company was receiving
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Educated customers on promotions to enhance sales
- Loyalty program promotion
- Monitored inventory levels, ordered supplies and equipment as needed, and maintained accurate records
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Manager
Jamba Juice
09.2014 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - Associates Degree
Fullerton College
Fullerton, CA09-2016
High School Diploma -
La Serna High School
06.2014
Skills
- Staff Motivation
- Team Building
- Task Prioritization
- Leadership Abilities
- Attention to Detail
- Workplace Safety
- Problem Solving
- Customer Service
- Contact lens training
- Customer satisfaction
- Optical industry knowledge
- Troubleshooting optical equipment
- Resolving customer issues
- Patient information management
- Pre-testing patients
- Frame adjustment
- Medical Billing
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
Timeline
Optician
Hello Optometry
01.2024 - Current
Optical Supervisor
Lenscrafters
08.2020 - 12.2023
Shift Supervisor
Panera Bread
03.2017 - 07.2020
Assistant Manager
Jamba Juice
09.2014 - 02.2017
No Degree - Associates Degree
Fullerton College
High School Diploma -
La Serna High School
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