- Baking
- Reading
- Music
- Photography
Jocelyn Kessler
Galt
Summary
Dynamic and dedicated professional with a strong work ethic and a positive attitude, honed at Raley’s. Proven ability in customer service and problem resolution, enhancing customer satisfaction through efficient support and compassionate interactions. Skilled in maintaining store cleanliness and safety, contributing to a welcoming shopping environment.
Developed skills in collaborative and dynamic environment, demonstrating strengths in leadership, communication, and strategic planning. Looking to use ability to foster teamwork and drive initiatives. Dedicated to utilizing these skills to make meaningful impact in any role.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Raley’s
06.2023 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Collected more than 6 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Teacher’s Assistant
08.2023 - 05.2024
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
Council President
08.2023 - 05.2024
- Organized successful fundraising events to support various band projects and initiatives.
- Provided guidance to fellow Student Council members during challenging situations or conflicts, promoting team cohesion and effectiveness.
- Mentored incoming student council members to ensure a smooth leadership transition between academic years.
Education
San Joaquin Delta College
Stockton, CALodi High School
Lodi, CA05-2024
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Teamwork and collaboration
- Patience and tolerance
- Safety awareness
- Guest greeting
- Store cleaning
- Product location
- Problem resolution
- Store maintenance
- Complaint resolution
- Understanding customer needs
- Calm under pressure
- Following scripts
Interests
Timeline
Teacher’s Assistant
08.2023 - 05.2024
Council President
08.2023 - 05.2024
Courtesy Clerk
Raley’s
06.2023 - Current
San Joaquin Delta College
Lodi High School
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