Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jocelyn Ignacio
Edmonton,AB
Summary
Overview
6
years of professional experience
Work History
Accurate Supply
Retail Sales Manager / Purchaser
11.2023 - 09.2024
Job overview
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Researched suppliers based on availability, quality, selection, and price.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Checked items received against items ordered by verifying receipts.
KMS Tools & Equipment
Industrial Inside Sales Manager
07.2018 - 10.2023
Job overview
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Secured new accounts by strategically pursuing leads, generating over $Amount in revenue monthly.
- Updated accounts and maintained long-term relationships with clients.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
Education
NAITEdmonton, AB
Nursing Assistant
University Overview
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Inventory Management
- Visual Merchandising
- Display Maintenance
Timeline
Retail Sales Manager / Purchaser
Accurate Supply
11.2023 - 09.2024
Industrial Inside Sales Manager
KMS Tools & Equipment
07.2018 - 10.2023
NAIT
Nursing Assistant
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