Jocelyn Iglesias
Valencia
Summary
Results-driven Lead Phlebotomist with 5+ years of experience in high-volume healthcare environments, specializing in specimen collection, patient care, team leadership, and workflow coordination. Recognized for maintaining accuracy, efficiency, and exceptional patient service while training staff and supporting daily operations in fast-paced clinical settings. Strong communication skills with the ability to build positive relationships with patients and healthcare teams.
Overview
9
9
years of professional experience
Work History
Lead Phlebotomist / CSR
Quest Diagnostics
Glendale, CA
03.2021 - Current
- Performed venipuncture and capillary collections on patients of all ages while maintaining patient comfort and professionalism.
- Collected and processed patient specimens accurately while ensuring compliance with laboratory safety regulations.
- Coordinated workflow in a high-volume patient setting to support efficient specimen processing and turnaround times.
- Trained and mentored new phlebotomy staff on collection procedures, patient interaction, and workflow efficiency.
- Scheduled appointments, answered patient inquiries, and resolved concerns professionally in a fast-paced clinical environment.
- Maintained specimen integrity through proper handling, labeling, storage, and transportation procedures.
- Supported compliance with HIPAA, OSHA, and laboratory quality assurance standards.
Customer Service Representative
Big 5 Sporting Goods
Studio City, CA
05.2018 - 02.2021
- Provided attentive customer service and assisted customers with product selection and purchasing decisions.
- Handled returns, exchanges, and customer concerns professionally and efficiently.
- Supported store operations by maintaining organized displays and assisting with promotional sales events.
Sales Associate
Kohls Department Store
Sun Valley, CA
11.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Certified Phlebotomy Program -
University of California
CASkills
- Lab safety protocols
- Medical office administration
- Venipuncture and capillary puncture
- Multitasking Abilities
- Certified in CPR/AED
- Infection control protocols
- Team leader
- Professionalism
- Problem-solving abilities
Languages
Spanish - Fluent
Timeline
Lead Phlebotomist / CSR
Quest Diagnostics
03.2021 - Current
Customer Service Representative
Big 5 Sporting Goods
05.2018 - 02.2021
Sales Associate
Kohls Department Store
11.2017 - 04.2019
Certified Phlebotomy Program -
University of California