Jocelyn Hierlihy
Fernie,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the position of employee experience assistant. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Senior Health Care Assistant
Golden Life Management
04.2023 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Provided emotional support to patients and families during difficult times, fostering trust and building strong relationships within the community.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Pizza Specialist
Funky Goat Pizza
05.2022 - Current
- Increased customer satisfaction by providing prompt and accurate pizza preparation.
- Maintained a clean and organized work environment, adhering to strict health and safety guidelines.
- Handled high volume orders effectively, maintaining accuracy and speed during peak hours of operation.
- Enhanced overall dining experience by addressing customer concerns promptly and professionally, leading to increase in positive reviews online.
Swing Manager
McDonald's Restaurant
04.2017 - 12.2022
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
Dairy Farm Hand
Timothy Durwall
10.2016 - 11.2022
- Supported efficient milking operations, ensuring timely completion of daily milking schedules and proper handling of milk products.
- Improved overall dairy farm efficiency by streamlining daily tasks and maintaining cleanliness throughout the facility.
- Actively participated in animal care routines, including feeding, grooming, and monitoring general health conditions.
- Enhanced milk production quality by strictly adhering to hygiene standards and performing regular equipment maintenance.
White Water Raft Guide
Wilderness Tours
05.2016 - 09.2019
- Ensured timely completion of administrative tasks such as digital waivers, incident reports, and trip logs.
- Led groups of varying sizes and skill levels down challenging river routes, adapting guiding techniques to suit each group''s abilities.
- Enhanced client satisfaction by providing excellent guidance and safety instructions during rafting trips.
- Cultivated a supportive team dynamic among fellow guides through effective communication and collaboration during busy periods.
Education
Diploma -
College of The Rockies
Fernie, BC03.2023
Skills
- Behavioral support
- Dementia Care
- Palliative Care
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Calm Under Stress
- Certified in CPR/AED
- Adaptable Learner
Timeline
Senior Health Care Assistant
Golden Life Management
04.2023 - Current
Pizza Specialist
Funky Goat Pizza
05.2022 - Current
Swing Manager
McDonald's Restaurant
04.2017 - 12.2022
Dairy Farm Hand
Timothy Durwall
10.2016 - 11.2022
White Water Raft Guide
Wilderness Tours
05.2016 - 09.2019
Diploma -
College of The Rockies
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