Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Hernandez

Office Coordinator
Lancaster

Summary

Highly dependable individual with a sound understanding of providing quality patient care and performing medical clerical tasks. Outstanding communication and customer service skills.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Referral Coordinator

Tristate Community Healthcare
1 2024 - Current
  • Responsible for the tracking, coordination and communication of patient referrals
  • Ensures complete and accurate patient registration, including demographics and current insurance information
  • Handles requests from third party referral sources and provides relevant information and data
  • Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications
  • Assembles information concerning patient’s clinical background and referral needs
  • Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
  • Reviews details and expectation of referral with the potential patient
  • Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
  • Ensures that referrals are addressed in a timely manner
  • Reminds patients of scheduled appointment
  • Communication with referral sources to ensure patient information/ registration is complete
  • Communicates patient updates between program and referring source.

Team Coordinator

Kaya Hospice
06.2018 - 09.2023
  • Performed clerical duties related to screening calls and facilitating communication for staff between patients, families, and other companies
  • Kept daily schedules for nurses and physicians
  • Prepared agenda and attended weekly team meetings
  • Maintained patient medical records according to regulations
  • Daily use of various computer software and hardware including Microsoft Word, Excel, Outlook and HomeCare Home Base
  • Checked patient insurance, demographic, and health history to keep information current
  • Delivered friendly assistance with new hires throughout the interviewing and hiring process
  • Filed paperwork, sorted, and delivered mail and maintained office organization.

Medical Assistant

H. Shammas MD Inc
07.2013 - 04.2018
  • Aided the Ophthalmologist with daily functions by sterilizing and organizing instruments for surgical procedures
  • Assisted Ophthalmologist with patient procedures such as laser treatments, injections, minor surgeries and visual fields
  • Taking patient medical history
  • Administration work such as filling, pulling charts, answering phone calls and scheduling patients to be seen
  • Submitted referrals when needed
  • Taught patients about medications, procedures and care plan instructions
  • Called and faxed pharmacies to submit prescriptions and refills
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Performed end-of-shift cash out operations maintaining accurate counts and receipt records
  • Processed credit card and debit payments providing accurate charges and credits.

Medical Receptionist

Providence Medical Institute
08.2011 - 06.2012
  • Managed a multi-line phone system and pleasantly greeted patients
  • Verified patient's insurance eligibility
  • Performed collections of copays, coinsurance, and deductibles from current and previous visits
  • Prepared patient charts for new and existing patients
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Helped patients complete necessary medical forms and documentation
  • Coordinated patient scheduling, check-in, check-out, and payments for billing
  • Kept the waiting room neat and organized by stocking magazines, removing trash, and cleaning.

Education

Medical Billing and Coding -

DeVry University
IL, Villae Park
10.2023 - Current

Medical Assisting - undefined

Bryman College
CA, Los Angeles
06.2005 - 05.2006

High School Diploma - undefined

Belmont High School
CA, Los Angeles
10.2000 - 05.2003

Skills

    Medical terminology

    Medical coding and billing

    Multitasking

    Teamwork and collaboration

    Administrative skills

    Communication skills

    Time management

    Empathy and compassion

    Professionalism and ethics

    Adaptability and flexibility

    Computer skills

    Medical records

    Insurance knowledge

    Fluent in Spanish

Certification

Medical Assistant, 06/01/06

Timeline

Medical Billing and Coding -

DeVry University
10.2023 - Current

Team Coordinator

Kaya Hospice
06.2018 - 09.2023

Medical Assistant

H. Shammas MD Inc
07.2013 - 04.2018

Medical Receptionist

Providence Medical Institute
08.2011 - 06.2012

Medical Assisting - undefined

Bryman College
06.2005 - 05.2006

High School Diploma - undefined

Belmont High School
10.2000 - 05.2003

Referral Coordinator

Tristate Community Healthcare
1 2024 - Current

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Jocelyn HernandezOffice Coordinator