Jocelyn Gutierrez Herrera
Redlands
Summary
Dynamic and dedicated professional with extensive experience at Chipotle, excelling in customer service and cash handling. Proven ability to enhance customer relations through effective communication and problem resolution. Recognized for reliability and teamwork, consistently contributing to operational efficiency and maintaining high standards of cleanliness and organization.
Overview
1
1
year of professional experience
Work History
Cashier
Chipotle
11.2024 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Prep Dishwasher
Chipotle
11.2024 - 08.2025
- Increased overall cleanliness of restaurant by regularly sweeping and mopping floors around dishwashing station.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Demonstrated punctuality and reliability, consistently arriving on time for scheduled shifts.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Line Worker
Chipotle
11.2024 - 08.2025
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Grill Cook
Chipotle
11.2024 - 08.2025
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Certificate/Diploma - Medical Billing And Coding
UEI College
Riverside, CA05-2026
High School Diploma -
Redlands East Valley High School
Redlands, CA06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Accomplishments
- Trained and mentored [3] employees.
Languages
Spanish
Native or Bilingual
English
Full Professional
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Baking
- Cooking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gardening
- DIY and Home Improvement
- Music
- Dancing
- I like working with my hands and fixing things
- Gym Workouts
Timeline
Cashier
Chipotle
11.2024 - 08.2025
Prep Dishwasher
Chipotle
11.2024 - 08.2025
Line Worker
Chipotle
11.2024 - 08.2025
Grill Cook
Chipotle
11.2024 - 08.2025
Certificate/Diploma - Medical Billing And Coding
UEI College
High School Diploma -
Redlands East Valley High School
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