Jocelyn Guardado
Bakersfield
Summary
Detail-oriented front desk professional with a proven record in managing patient relations and appointment scheduling. Committed to enhancing customer satisfaction and streamlining operations.
Dedicated front desk receptionist with over four years of experience in healthcare settings. Skilled in problem-solving, scheduling, and effective communication, contributing to improved patient satisfaction and operational efficiency.
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Front Desk Receptionist/Lead
Accelerated Urgent Care
Bakersfield, CA
02.2022 - Current
- Coordinated appointment scheduling using electronic health record systems for seamless operations.
- Coordinated appointment scheduling.
- Assisted patients with insurance verification, enhancing customer satisfaction and reducing wait times.
- Maintained organized front desk area, promoting a welcoming environment for patients and visitors.
- Trained new staff on front desk procedures, fostering teamwork and consistency in service delivery.
- Maintained organized and clean front office area to create professional and welcoming a welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Front Desk /Elderly Caregiver
Harbor Terrace Assisted Living
San Pedro, CA
04.2018 - 03.2020
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored health conditions, reporting changes to medical staff promptly.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained new caregivers on best practices for resident support and engagement.
- Answer phone calls and direct calls to appropriate staff.
- Make copies, distribute mail to residents, and maintain resident files.
- Update resident information and assist with daily head counts for meals.
- Take and record vital signs.
- Assist residents with dressing, bathing, grooming, and other activities of daily living.
- Assist with medication distribution according to facility procedures.
- Conduct overnight safety checks and help residents prepare for breakfast.
- Prepare resident menus and activity lists.
- Provide compassionate, respectful, and attentive care to residents.
Office Clerk / Receptionist
Performance Team Warehouse
Torrance, CA
10.2016 - 01.2017
- Managed inventory control processes to ensure accurate stock levels and timely order fulfillment.
- Coordinated shipment logistics, optimizing delivery schedules and reducing operational delays.
- Operated warehouse management systems to track inventory movements and maintain records.
Education
High School Diploma -
Banning High School
Wilmington, CACriminal Justice -
Long Beach City College
Long Beach, CACNA -
Pathways College Nursing School
Carson, CA11-2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Skilled in [software]
- Clerical support
- Inventory control
- Spreadsheet tracking
- Office supplies ordering
Certification
- Certified CNA ,
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist/Lead
Accelerated Urgent Care
02.2022 - Current
Front Desk /Elderly Caregiver
Harbor Terrace Assisted Living
04.2018 - 03.2020
Office Clerk / Receptionist
Performance Team Warehouse
10.2016 - 01.2017
High School Diploma -
Banning High School
Criminal Justice -
Long Beach City College
CNA -
Pathways College Nursing School