Jocelyn Gonzalez
Menifee
Summary
Hardworking Chief Administrative Assistant with a proven track record at Net Income Tax, adept in file management and exceptional customer service. Utilized organizational skills and attention to detail to enhance office efficiency and support team collaboration. Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executive and team. Proficient at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.
Overview
7
7
years of professional experience
Work History
Chief Administrative Assistant
Net Income Tax
01.2017 - Current
- Record clients information needed prior to visiting the tax preparer.
- Ensure clients understand and sign disclosures.
- Gather client documentation and efficiently enter client data into UTax software.
- Greet visitors and callers and handle inquiries and direct them to appropriate persons according to needs.
- Establish work procedures and schedules and keep track of daily work of clerical staff.
- Operate office equipment, such as fax machines, copiers, and phone systems and arrange for repairs when equipment malfunctions.
- Distribute incoming mail and other materials and answer routine letters.
- Schedule and confirm appointments for clients
- Review work completed by other employees to verify proper spelling and grammar.
- Operate electronic mail systems and coordinate flow of information, internally, and with other organizations.
- Address client concerns as well as help make calls to the IRS/FTB for further assistance.
- Answer telephones to give information to callers, take messages, or transfer calls.
- Resolve issues, escalating major conflicts and concerns to appropriate personnel.
Server
Kalaveras
07.2023 - 01.2024
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Delivered customer checks and securely processed credit card or cash payments.
- Attended company and restaurant required trainings and meetings, improving skills.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Kept track of tables and remember orders.
- Influenced guest purchase by promoting meals and drinks to increase gross sales.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
Server
Provecho Grill
06.2022 - 01.2023
- Memorized entire fine dining menu.
- Cleared tables immediately after guest finished their meals.
- Served up to ten parties per shift.
- Anticipated guests’ needs by providing refills and utensils when appropriate.
- Tasked with responsibility of cash handling and POS.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns properly answered.
- Confirmed entrees were taken out in a timely manner.
Front End Assistant
Costco
10.2020 - 02.2021
- Provided efficient and courteous service to customers.
- Greeted and welcomed guests when they entered the store and directed members where needed.
- Provided assistance in different areas in need, packed products into boxes and ensured that shopping carts were properly organized for members.
- Performed cleanups and sanitation, cart retrieval, merchandise restocking, and managed inventory for fellow associates.
- Addressed and followed up on all member questions and concerns.
- Used store equipment safely in accordance to company policy.
- Stayed up to date on new products and their locations to maximize sales.
Volunteer Member
AmeriCorps
05.2017 - 05.2020
Education
Bachelor of Arts (B.A.) in Political Science -
California State University San Marcos
San Marcos, CA12.2023
Associate in Arts (A.A.) in Social and Behavioral Sciences -
Mt. San Jacinto Community College
Menifee, CA05.2020
Skills
- Workload prioritization
- Document and File Management
- Customer Service
- Administrative Support
- Attention to Detail
- Problem-Solving
- Interpersonal Skills
- Organizational Skills
- Analytical Skills
- Teamwork and Collaboration
- Customer and client relations
- Critical Thinking
- Multitasking
- Time Management
- Planning Skills
- File Management
References
References available upon request
Extracurricular Activities
Pre-Law Society
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Kalaveras
07.2023 - 01.2024
Server
Provecho Grill
06.2022 - 01.2023
Front End Assistant
Costco
10.2020 - 02.2021
Volunteer Member
AmeriCorps
05.2017 - 05.2020
Chief Administrative Assistant
Net Income Tax
01.2017 - Current
Bachelor of Arts (B.A.) in Political Science -
California State University San Marcos
Associate in Arts (A.A.) in Social and Behavioral Sciences -
Mt. San Jacinto Community College
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