Jocelyn Giggs
Fort Saskatchewan,AB
Summary
Dynamic professional with a proven track record as a Team Leader at McDonald's, excelling in fostering teamwork and enhancing productivity. Adept at problem-solving and customer service, I empowered team members through targeted coaching, resulting in improved performance. Known for my positive attitude and adaptability, I thrive in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Homemaker
My Self
01.2022 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Team Leader
McDonald's
09.2008 - 05.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Associate of Applied Science - Medical Office Assistant
CDI Collage
Edmonton, AB01-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Homemaker
My Self
01.2022 - 03.2025
Team Leader
McDonald's
09.2008 - 05.2010
Associate of Applied Science - Medical Office Assistant
CDI Collage
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