Jocelyn Gaudet
Dartmouth,NS
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Custom Clean Atlantic
09.2021 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Scheduling Coordinator
Custom Clean Atlantic
09.2021 - 07.2022
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Commercial Painter
RJ Maintenance
08.2009 - 03.2020
- Observed safety protocols set by company to avoid hazardous conditions.
- Verified production workflow, and delivery also met required timeframes.
- Used paint remover, scrapers and brushes to remove old paint.
- Applied paint with brushes, rollers and sponges.
- Identified issues with paint viscosity and flow before projects were negatively affected.
- Smoothed surfaces through sanding, brushing and scraping.
- Filled cracks, joints and nail holes with putty plaster.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
Education
No Degree - Early Childhood Education
Nova Scotia College of Early Childhood Education
Halifax, NS04.1999
Skills
- Complaint Resolution
- Handling Escalations
- Quality Assurance
- Regulatory Compliance
- Logistics Policies and Procedures
- Performance Evaluations
- Customer Relations
- Conflict Resolution Techniques
Languages
English
Native or Bilingual
References
Maria McNeil - 902-577-0832
Erica Parrill - 902-877-2159
Timeline
Customer Service Manager
Custom Clean Atlantic
09.2021 - 07.2022
Scheduling Coordinator
Custom Clean Atlantic
09.2021 - 07.2022
Commercial Painter
RJ Maintenance
08.2009 - 03.2020
No Degree - Early Childhood Education
Nova Scotia College of Early Childhood Education
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