Jocelyn Gallegos
san jose
Summary
With over 5 years of experience in team leadership, customer service, and operational efficiency, I have refined my skills in strategic planning to drive store performance and enhance staff productivity. My track record speaks for itself, as I have consistently maintained a positive and results-driven environment. Thriving in fast-paced settings, fully committed to continuously improving sales skills and knowledge through proper training.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Carters Inc
07.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Manager
The Children's Place
03.2023 - 06.2023
- Prioritized the needs of customers through multitasking and collaboration
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Provided efficient, friendly, and accurate customer service to every customer
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Scheduled employees according to the budget payroll
- Mentored employees on best practices to increase conversion
- Supervised associates by providing direction and instruction for customer service, shipment, visual updates, floorset, sales, etc
Sales Manager
The Children's Place
06.2021 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies to my team.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Bachelor of Science - History
Evergreen Valley College
01.2026
High School Diploma -
Roberto Cruz Leadership Academy
05.2020
Skills
- Fast-paced Environment
- Problem-solving
- Customer service
- Retail operations
- Time management
- Team building and leadership
- Staff supervision
- Store operations
- Hiring and training
- Strategic planning
- Effective leader
- Scheduling
- Financial management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Carters Inc
07.2023 - Current
Sales Manager
The Children's Place
03.2023 - 06.2023
Sales Manager
The Children's Place
06.2021 - 01.2023
Bachelor of Science - History
Evergreen Valley College
High School Diploma -
Roberto Cruz Leadership Academy
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