Jocelyn Farmer
Kingston,Canada
Summary
Attentive working professional known for productive and efficient task completion. Specializes in effective communication, time management, and customer service skills. Excels in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Exercises empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Receptionist/Office Administrative Assistant
KPMG
Kingston, Ontario
02.2024 - Current
- Managed front desk operations, ensuring smooth daily operations and a welcoming environment for visitors.
- Coordinated visitor management, including check-in procedures and issuing visitor badges.
- Maintained office supply inventory, ordered supplies, and ensured timely restocking to support office needs.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Drafted professional business documents for various managers and executives.
- Provided support to other departments by completing clerical tasks as needed.
Manager
College Pro
Ottawa, Ontario
02.2022 - 09.2022
- Managed budget allocations and monitored expenditures to optimize financial performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw recruitment and onboarding processes to ensure a skilled and motivated workforce.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Sales Associate
LCBO
Kingston, Ontario
05.2020 - 09.2021
- Assisted customers in selecting products based on their preferences and needs.
- Maintained an organized sales floor, ensuring product displays were visually appealing and accessible.
- Conducted inventory checks and restocked shelves to ensure product availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
Education
Bachelor of Management And Organizational Studies - Specialization: Human Resources Management
University of Western Ontario
London, Ontario 09.2019 - 05.2024
Skills
- Excellent communication
- Friendly, positive attitude
- Time management
- Organizational skills
- Customer service
- Attention to detail
- Cross-functional collaboration
- Administrative support
- Policy enforcement
- Digital Applications (Word, Excel, Powerpoint, Outlook, Caseware, Teams etc)
Certification
CPR-C Standard First Aid Training (11/2025 - 11/2028)
Timeline
Receptionist/Office Administrative Assistant
KPMG
02.2024 - Current
Manager
College Pro
02.2022 - 09.2022
Sales Associate
LCBO
05.2020 - 09.2021
Bachelor of Management And Organizational Studies - Specialization: Human Resources Management
University of Western Ontario
09.2019 - 05.2024