Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Delgado

Hesperia

Summary

Detail-oriented and adaptable professional with experience in operations, logistics, and customer service across diverse industries. Proven ability to troubleshoot technical and operational issues, optimize workflow efficiency, and ensure compliance with safety and quality standards. Skilled in inventory management, problem-solving, and cross-functional collaboration, with hands-on experience in SAP, Microsoft Excel, and logistics software. Bilingual in English and Spanish, with a strong background in customer engagement and data reconciliation. Dedicated to continuous improvement and maintaining high-performance standards in dynamic environments.

Overview

5
5
years of professional experience

Work History

Operator

Hydration Source
07.2024 - Current
  • Maintain optimal performance of production machinery, ensuring compliance with safety protocols and efficiency standards
  • Identify and resolve operational issues, including bottle jams, labeler errors, and palletizer malfunctions, to minimize downtime
  • Manage inventory of raw materials, including rolls and pallets, ensuring accurate stock levels for uninterrupted production
  • Assist in maintaining a safe working environment by adhering to company policies and promoting best practices in material handling

Library Assistant

Barstow Branch Library
12.2023 - 05.2024
  • I played a crucial role in a dynamic and fast-paced environment that involves daily interaction with patrons
  • Conducted physical inventory and reconciliation of library materials, ensuring data accuracy and inventory integrity
  • Provided exceptional customer service, assisting patrons in English and Spanish to foster an inclusive environment
  • Managed daily operations, including cash handling, record keeping, and troubleshooting service-related issues

Fulfillment Problem Solver

Amazon LAX9 & SBD3
07.2020 - 06.2023
  • Proactively resolved inventory-related issues, including processing damaged products, adding expiration dates, printing ASIN labels, and reconciling discrepancies, ensuring accurate stock levels and seamless operations using SAP and Excel
  • Effectively managed inbound shipment processes, including inspection, labeling, and damage resolution, while utilizing tools like Kick Out and Optimized Inbound Problem Solve (OIPS) to address and correct shipment errors promptly
  • Collaborated with cross-functional teams and managers to implement solutions to operational challenges, enhance workflow efficiency, and ensure adherence to quality and safety standards in a fast-paced logistics environment
  • Demonstrated flexibility and leadership by supporting multiple departments, managing repairs of damaged products, and maintaining timely issue resolution through detailed tracking and problem-solving strategies
  • Amazon Fulfillment Center

Education

BS - Biology

California State University, San Bernardino
San Bernardino, CA

Skills

  • Proficient in SAP, Microsoft Excel, Word, and PowerPoint
  • Prior Forklift experience
  • Bilingual: Fluent in English and Spanish
  • Strong attention to detail and ability to troubleshoot technical and operational issues

Timeline

Operator

Hydration Source
07.2024 - Current

Library Assistant

Barstow Branch Library
12.2023 - 05.2024

Fulfillment Problem Solver

Amazon LAX9 & SBD3
07.2020 - 06.2023

BS - Biology

California State University, San Bernardino

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Jocelyn Delgado