Jocelyn Dallaire

I worked as a service manager , I was managing a team of 10 technicians and also dealing with the clients . My work load was to make sure the clients were takin care of as soon as possible by sending the technicians at there residence to fix the problem, I also was ordering parts at the suppliers if needed. Then when the job was done i sent an invoice to the client.

• Resolved customer complaints in professional and timely manner.
• Monitored service staff performance and provided feedback for improvement.
• Met with customers to discuss service needs and offer available solutions.
• Maintained records of service transactions and customer feedback for future reference.
• Analyzed service reports to identify areas of improvement.

• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
• Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
• Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
• Performed routine and complex maintenance and repairs on various electrical equipment.
• Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
• Inspected worksites and installations to verify compliance with state safety codes.