Jocelyn Chua
Richmond,Canada
Summary
Experienced multilingual customer service representative with over 2 years of comprehensive experience in telephone customer service, including sales, administrative, and after-sales support. Strong attention to detail and fully committed to providing exceptional customer service for the overall success of the organization. Handles customer interactions and resolves issues promptly, utilizing effective communication and empathy to build strong customer relationships. Demonstrates a proven track record of maintaining high customer satisfaction levels and fostering long-term loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mr. Handyman of Surrey, Richmond, and Delta
08.2022 - Current
- Handle all incoming calls daily including addressing client’s questions and concerns by providing relevant information.
- Perform a variety of support and administrative duties.
- Gather customer information and enter data into a customer service software.
- Computes estimates and send out quotations to potential clients.
- Books and schedules accepted projects.
- Call and follow up ensuring customer satisfaction.
Sales and Administrative Assistant/Accounts Receivable/General Administrative Clerk
Valqua Industrial Corporation
01.1999 - 01.2022
- Timely and professional response to customer requests via phone and email.
- Taking orders from walk-in customers, email and telephone purchase orders.
- Carry out administrative duties such as filing, typing, copying, etc.
- Prepares and verifies customer payments and transactions related to account receivables.
- Maintains and updates customer files, including company names or address changes.
Education
Bachelor of Arts - Psychology
Simon Fraser University
Skills
- Proficient in MS Word
- Typing proficiency: 55 words per minute
- Clear verbal and written communication
- Fluent in English, Tagalog, Mandarin and Fookien
- Client support
- Engaged listening ability
- Accurate data entry
Certification
- MICROSOFT EXCEL LEVEL 1 (2024-04-06)
- FIRST AID & CPR/AED LEVEL C (2024-05-05)
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Chinese (Mandarin)
Limited Working
Fookien
Limited Working
Timeline
Customer Service Representative
Mr. Handyman of Surrey, Richmond, and Delta
08.2022 - Current
Sales and Administrative Assistant/Accounts Receivable/General Administrative Clerk
Valqua Industrial Corporation
01.1999 - 01.2022
Bachelor of Arts - Psychology
Simon Fraser University
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