Jocelyn Chavez
Fullerton
Summary
I am interested in a position enabling me to use and develop new communication and problem-solving skills in an environment that promotes growth.
Overview
1
1
year of professional experience
Work History
Retail Worker
Disneyland Resort
08.2023 - Current
- Greeted guests, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow cast members or assisting guests with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for guests.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved guests' issues promptly and professionally, ensuring their continued loyalty to the brand.
- Assisted in training new cast members on store policies and procedures, contributing to a cohesive team environment.
- Assisted guests with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information.
- Performed cash, card, and check transactions to complete guests' purchases.
Education
Bachelor of Arts - Physchology
California State University, Fullerton
Fullerton, CA05-2028
High School Diploma -
Adelanto High School
Adelanto, CA05-2023
Skills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Effective communication
- Complaint handling
- Store maintenance
Timeline
Retail Worker
Disneyland Resort
08.2023 - Current
Bachelor of Arts - Physchology
California State University, Fullerton
High School Diploma -
Adelanto High School