Summary

Overview

Work History

Education

Skills

Timeline

Jocelyn Chavez

Fullerton

Summary

I am interested in a position enabling me to use and develop new communication and problem-solving skills in an environment that promotes growth.

Overview

1

1

year of professional experience

Work History

Retail Worker

Disneyland Resort

08.2023 - Current

Greeted guests, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow cast members or assisting guests with inquiries or concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for guests.
Used POS system to process sales, returns, online orders, and gift card activations.
Resolved guests' issues promptly and professionally, ensuring their continued loyalty to the brand.
Assisted in training new cast members on store policies and procedures, contributing to a cohesive team environment.
Assisted guests with prompt and polite support in-person and via telephone.
Answered incoming calls and emails to provide product information.
Performed cash, card, and check transactions to complete guests' purchases.

Education

Bachelor of Arts - Physchology

California State University, Fullerton

Fullerton, CA

05-2028

High School Diploma -

Adelanto High School

Adelanto, CA

05-2023

Skills

Customer service
Patience and empathy
Reliability and punctuality

Effective communication
Complaint handling
Store maintenance

Timeline

Retail Worker

Disneyland Resort

08.2023 - Current

Bachelor of Arts - Physchology

California State University, Fullerton

High School Diploma -

Adelanto High School