Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Chavez

Fullerton

Summary

I am interested in a position enabling me to use and develop new communication and problem-solving skills in an environment that promotes growth.

Overview

1
1
year of professional experience

Work History

Retail Worker

Disneyland Resort
08.2023 - Current
  • Greeted guests, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow cast members or assisting guests with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for guests.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Resolved guests' issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Assisted in training new cast members on store policies and procedures, contributing to a cohesive team environment.
  • Assisted guests with prompt and polite support in-person and via telephone.
  • Answered incoming calls and emails to provide product information.
  • Performed cash, card, and check transactions to complete guests' purchases.

Education

Bachelor of Arts - Physchology

California State University, Fullerton
Fullerton, CA
05-2028

High School Diploma -

Adelanto High School
Adelanto, CA
05-2023

Skills

  • Customer service
  • Patience and empathy
  • Reliability and punctuality
  • Effective communication
  • Complaint handling
  • Store maintenance

Timeline

Retail Worker

Disneyland Resort
08.2023 - Current

Bachelor of Arts - Physchology

California State University, Fullerton

High School Diploma -

Adelanto High School

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Jocelyn Chavez