Jocelyn Chapman
San Marcos
Summary
Experienced office manager with expertise in administrative operations, payroll processing, and HR management. Adept at streamlining workflows, improving team performance, and implementing policies to optimize productivity. Skilled in budgeting, financial analysis, and maintaining compliance with employment regulations.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Alsco Uniforms
Vista
12.2025 - Current
- Manage daily operations of the business office, overseeing administrative tasks to ensure smooth workflow and service delivery
- Develop and implement office policies and procedures to improve productivity and streamline processes
- Supervised a team of 5 administrative staff, guiding training efforts and conducting performance evaluations to enhance team capabilities
- Process Union/Non-Union payroll for 100+ staff
- Hold weekly AR meetings to hit percentage goals
Office Manager/Payroll Specialist
Gladly Coffee
Escondido
02.2024 - 11.2026
- Administered bi-weekly payroll for 40+ employees using Paychex software, ensuring accurate deductions, tips, and compliance with employment policies.
- Complete WC payroll audits monthly and yearly. Keep updated on ever-changing state and federal employment policies. Maintain strict employment records.
- Oversaw departmental recordkeeping, including financial reports and compliance documentation, identifying process improvement opportunities that enhanced accuracy and efficiency.
- Supervised and trained office staff, managing work schedules and delegating tasks to improve workflow and staff performance.
- Prepared journal entries and completed month-end close accurately and timely, adhering to established guidelines and procedures.
Project Manager
Soulcast Ltd
London
11.2022 - 09.2025
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
- Monitored project progress through status meetings and reports, proactively identifying and addressing potential risks
- Conducted post-project evaluations to identify improvement areas for future project execution
Accounting and Payroll Specialist
Superior Agency Services
Carlsbad
01.2020 - 11.2022
- Processed bi-weekly payroll for 15 companies via Paychex platform, tracking deductions, garnishments, and insurance plans, while completing monthly and yearly WC payroll audits.
- Navigated day-to-day accounting processes for 20+ companies across various fields, managing AP/AR, journal entries, reports, and month-end close activities.
- Developed and managed departmental budgets, monitored expenses, and implemented cost-control measures to support organizational goals.
Administrative Assistant/Receptionist
Olympus Movement Performance
Vista
10.2017 - 10.2020
- Coordinated meetings, appointments, and travel arrangements for executives and staff to support organizational operations
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Managed patient registration process, maintaining accurate and up-to-date information in electronic health records for improved patient care
- Scheduled appointments for patients, enhancing clinic efficiency and reducing wait times
Administrative Assistant / Billing Specialist / Executive Assistant
Arca International
Carlsbad
09.2016 - 01.2020
- Processed and submitted accurate invoices for billing, ensuring compliance with company policies and timely payment
- Identified and resolved discrepancies in billing data, facilitating prompt payment processing
- Collaborated with internal departments to resolve billing inquiries and disputes, fostering positive customer relationships
Education
Bachelor of Business Administration in International Business -
Boise State University
Boise, IDSkills
- Office operations management
- Project management
- Budgeting and financial analysis
- Payroll oversight
- Human resources management
- Employee onboarding
- Team development
- Executive administrative support
Timeline
Business Office Manager
Alsco Uniforms
12.2025 - Current
Office Manager/Payroll Specialist
Gladly Coffee
02.2024 - 11.2026
Project Manager
Soulcast Ltd
11.2022 - 09.2025
Accounting and Payroll Specialist
Superior Agency Services
01.2020 - 11.2022
Administrative Assistant/Receptionist
Olympus Movement Performance
10.2017 - 10.2020
Administrative Assistant / Billing Specialist / Executive Assistant
Arca International
09.2016 - 01.2020
Bachelor of Business Administration in International Business -
Boise State University