Jocelyn Cesena
San Bernardino
Summary
Dynamic professional with a strong background in customer service and employee training, honed at Walmart and McDonald's. Skilled in inventory management and problem-solving, consistently ensuring optimal operations and customer satisfaction. Reliable team leader dedicated to fostering a collaborative work environment. Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
4
4
years of professional experience
Work History
Stocker Associate
Walmart
San Bernardino, CA
04.2024 - 12.2024
- Organized and stocked merchandise on shelves to optimize product visibility.
- Conducted inventory checks to maintain accurate stock levels and prevent shortages.
- Collaborated with team members to ensure efficient restocking processes during peak hours.
- Utilized handheld devices for tracking inventory and updating stock counts accurately.
- Greeted customers and directed to requested products.
Crew Trainer
McDonald's Restaurant
4155 University San Bernardino CA 92407
05.2021 - 08.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
No Degree - Medical Assistant
Concorde Career College
San Bernardino, CA06.2026
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Delegating work
- Work Planning and Prioritization
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Reliability and punctuality
- Team building
- Lesson planning
- Employee motivation
- Clear communication
- Critical thinking
- CPR
- Immunization administration
- Sterilization techniques
- Appointment setting
- Equipment sterilization
- Sterile technique
- Medical billing and coding
Timeline
Stocker Associate
Walmart
04.2024 - 12.2024
Crew Trainer
McDonald's Restaurant
05.2021 - 08.2024
No Degree - Medical Assistant
Concorde Career College