Summary
Overview
Work History
Education
Skills
Certification
Initials
Languages
Timeline
Generic

Jocelyn Carvajal

Oakland

Summary

Enthusiastic individual, detail-oriented professional with strong background in customer service. Offering engaging and pleasant personality combined with background building customer relationships. Seeking an opportunity to use my knowledge, abilities, and skills within an organization that has a strong reputation for professionalism.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Merchandise Operations Specialist

World Market
09.2021 - Current
  • Conducted regular audits of merchandise inventory, identifying discrepancies and implementing corrective actions.
  • Monitored sales trends and adjusted merchandise displays accordingly, maximizing product exposure to customers.
  • Ensured compliance with company policies and procedures, maintaining a safe and organized work environment.
  • Assisted in the planning and execution of promotional events, driving increased foot traffic and sales conversion rates.
  • Improved merchandise operations efficiency by streamlining inventory management processes.
  • Developed strong vendor relationships for timely delivery of products, facilitating smooth merchandise flow.
  • Collaborated with cross-functional teams to drive sales growth and achieve revenue targets.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Established relationships with vendors to secure competitive pricing and discounts.

Clinical Office Assistant

La Clinica De La Raza
08.2019 - 08.2021
  • Contributed to a positive work environment through effective communication and collaboration with team members.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Provided administrative support during staff meetings, taking detailed notes and distributing minutes to relevant parties in a timely manner.
  • Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
  • Supported the implementation of a new electronic health record system, facilitating a seamless transition for both staff and patients.
  • Improved office organization by implementing efficient filing systems for both physical and digital documents.
  • Collected payment for services rendered, operated cash register and maintained accurate till.
  • Reduced no-show rates by implementing reminder calls for upcoming appointments, improving overall clinic productivity.
  • Assisted patients with filling out intake forms accurately so that their medical history could be best understood by the healthcare provider.
  • Retrieved and entered data into medical records system.
  • Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Used EPIC to schedule appointments for doctor visits and procedures.
  • Obtained pre-authorization from insurance companies ahead of medical services.

Child care

Babysit
09.2007 - 05.2018
  • Change diapers and assisted in bathing, Ensure cleanliness of the premises, Interact with children, Take measures to prevent any accident, Drive/walk children to park, play dates, activities, etc…., Pick up/drop off from school, Cooked food based on nutritional needs of the children

Floor Team

East Bay Restaurant Supply
08.2016 - 11.2017
  • Customer Service, Stock, Inventory, Warehouse work, Computer work, Organize Store

Café Manager

Specialty's Café & Bakery
02.2014 - 08.2016
  • Inventory, Invoices, Weekly orders, Train team members, Cashier

Administrative Assistant

Saint Patrick's Church
02.2014 - 05.2015
  • Provide administrative support, Phone calls, Scheduling, Paperwork, Emails, Help visitors, Translate

Associate Trainer

Panera Bread
04.2013 - 02.2014
  • Customer service, Train team members, Cashier, Barista, Stock, Prep, Phone Orders

Hostess/Supervisor

Hayward Farmhouse
03.2012 - 02.2013
  • Interview future team members, Paperwork, Train team members, Host, Inventory, Cook/Prep

Youth bridge intern

Summit Hospital
05.2010 - 08.2010
  • Attending patients, Translating, Office work, Phone calls, Filing

Education

Emiliano Zapata
Oakland, CA
01.2011

Skills

  • Bilingual
  • Fast at typing
  • Good team work
  • Fast learner
  • Problem solving
  • Excellent listener
  • Friendly
  • Outgoing
  • Respectful
  • Leadership
  • Good with POS system
  • Ability to multitask
  • Organized
  • Excellent customer service
  • Management skills
  • Line worker
  • Team Leadership
  • Product Assortment
  • Warehouse Operations
  • Merchandise planning
  • Friendly and outgoing
  • Reliable and punctual
  • Retail knowledge
  • Customer service-focused
  • Exceptional oral and written communication skills
  • Staff Management
  • Administrative Support
  • Business Administration
  • Software Utilization
  • Customer Relations
  • Clear Communication
  • Data Entry
  • Relationship Building

Certification

  • Food handlers
  • CPR

Initials

JC

Languages

Spanish
Full Professional

Timeline

Merchandise Operations Specialist

World Market
09.2021 - Current

Clinical Office Assistant

La Clinica De La Raza
08.2019 - 08.2021

Floor Team

East Bay Restaurant Supply
08.2016 - 11.2017

Café Manager

Specialty's Café & Bakery
02.2014 - 08.2016

Administrative Assistant

Saint Patrick's Church
02.2014 - 05.2015

Associate Trainer

Panera Bread
04.2013 - 02.2014

Hostess/Supervisor

Hayward Farmhouse
03.2012 - 02.2013

Youth bridge intern

Summit Hospital
05.2010 - 08.2010

Child care

Babysit
09.2007 - 05.2018

Emiliano Zapata

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Jocelyn Carvajal