Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jocelyn Carriere

Calgary,AB

Summary

Driven and detail-oriented professional seeking full-time Evidence Technician position with Calgary Police Service. Proven skills in time management and customer service, with a strong ability to tackle challenges effectively. Experienced in various work environments, demonstrating reliability and efficiency in task completion. Safety-conscious and adaptable, ready to contribute positively to a dynamic team.

Overview

10
10
years of professional experience

Work History

Service Advisor

Cochrane Toyota
Cochrane, AB
11.2022 - Current
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Developed strong relationships with customers by providing exceptional customer service.

Service Advisor

North Star Ford Sales Inc
Calgary, AB
02.2020 - 11.2022
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recommended additional, useful services to customers to increase overall sales.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Detail Manager

North Star Ford Sales Inc
Calgary, AB
04.2015 - 02.2020
  • Developed, implemented and maintained detailed procedures for quality assurance.
  • Conducted regular reviews of staff performance to ensure high standards were met.
  • Created reports that tracked progress towards goals and objectives.
  • Collaborated with other departments to develop best practices.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Diploma - Insurance And Risk Management

Grant MacEwan University
Edmonton, AB
09.2010

Skills

  • Data Entry
  • Customer Service
  • Computer Skills
  • Documentation and Reporting
  • Listening Skills
  • Multitasking and Organization
  • Attention to Detail
  • Team Collaboration
  • Handling Customer Complaints
  • Excellent Communication

Education and Training

other

Timeline

Service Advisor

Cochrane Toyota
11.2022 - Current

Service Advisor

North Star Ford Sales Inc
02.2020 - 11.2022

Detail Manager

North Star Ford Sales Inc
04.2015 - 02.2020

Diploma - Insurance And Risk Management

Grant MacEwan University

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Jocelyn Carriere