JOCELYN CABRAL
Crew Member
Vista
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2022 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Established a reputation as a reliable resource for colleagues seeking technical advice or assistance with challenging projects.
- Balanced multiple priorities effectively under tight deadlines while maintaining composure under pressure.
- Operated photo department cash register to scan items and process checks and credit card transactions.
Clothing Drop Off Spot Attendant
USAgain
02.2021 - 05.2021
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight about theestablishment.
- Greeted customers with enthusiasm, when approaching the clothing the bins.
- Provided assistance to customers requiring help by carrying-out and loading purchases.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Determined daily flyer quota and managed to achieve goal.
Team Leader - Team Leader
Jack In The Box
10.2018 - 01.2021
- Responsible for leading a group of employees
- Ensuring that task's and goals are completed during the shift
- Responsible for the safety of all employees as well as safe guarding the companies financials by ensuring registers are within compliance
- Check all equipment temperatures and make note on the company HACCP book that everything is in correct temperatures as well as meat and grill temperature
- As a team leader I am well versed on all operations that relate to running the restaurant
- I adapt well to changing dynamics of running a busy shift and responsible for ensuring that employees take their scheduled breaks and lunches
- Very hands on and always working fast paced on your feet
- Communicate clearly and positively to my co workers on how to correctly complete their duties
- Follow correct procedures for safe assembly, food preparation, and presentation
- Take initiative to find extra task for my employees and myself when scheduled duties are completed
Education
High School Diploma - undefined
Rancho Bernardo High School
San Diego, CA06.2019
Skills
- Time Management
- Team lead
- Sales Goals
- Resolution
- Quality Management
- Client Service
- Safety processes and Procedures
- Positive
- Good listening skills
- Client Support
- Product Knowledge
- Cash Handling
- Staff education and Training
- Group Communication
- Improvement Plans
- Data Inputting
- Quality Assurance
- POS System Operation
Timeline
Customer Service Associate
Walgreens
07.2022 - Current
Clothing Drop Off Spot Attendant
USAgain
02.2021 - 05.2021
Team Leader - Team Leader
Jack In The Box
10.2018 - 01.2021
High School Diploma - undefined
Rancho Bernardo High School
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